Full job descriptionAir Freight Forwarder LGW
Key Responsibilities
Support the day-to-day air freight operation (import and Export), ensuring shipments are handled accurately, efficiently and to a high standard.
Assist with import and export shipment files from booking through to completion, keeping systems and records up to date.
Communicate with customers, airlines, overseas agents, suppliers and internal teams to obtain and provide shipment updates.
Prepare, check and process air freight documentation in line with customer requirements, company procedures and compliance standards.
Monitor shipment milestones and follow up on any delays, issues or missing information.
Respond to customer queries professionally and escalate more complex issues to senior team members where required.
Request rates, support quotations and assist with booking arrangements when needed.
Check supplier invoices, costs and shipment charges, raising any discrepancies for review.
Maintain accurate job files, system entries and operational notes.
Work closely with senior colleagues to resolve operational issues and support the smooth running of the department.
Contribute to a positive, organised and customer-focused working environment.


About you - We’re looking for someone who:
Has solid experience within the air freight industry.
Has a good understanding of air freight operations, processes and documentation.
Is customer-focused and comfortable dealing with customers at all levels.
Can work well under pressure and manage competing priorities.
Has a positive attitude and enjoys working as part of a team.


Most importantly, we’re looking for someone who knows the air freight industry, enjoys working with people and wants to be part of developing the business.