Full job descriptionSales Account Specialist

Location: Bedford

Salary: Up to £33,000 per annum + annual bonus + benefits

Contract: Permanent

Hours: 40 hours per week

Working Pattern: 100% office based

This is an excellent opportunity for someone with experience in
internal sales, customer service, sales support or order
processing who enjoys working in a busy, commercially focused
environment.

The role is predominantly inbound and account support focused.
You will work closely with customers and the wider sales team,
responding to enquiries, preparing quotations, processing orders
and ensuring customers receive a fast, accurate and professional
service.

You do not need previous experience within cables or technical
products. Product and system training will be provided. What is
more important is your ability to communicate confidently, manage
a busy workload, work accurately and take responsibility for
getting things done.

The Role

As Sales Account Specialist, you will be responsible for managing
incoming customer enquiries and ensuring quotations and orders
are handled efficiently from initial request through to
completion.

Your responsibilities will include:

* Responding to incoming customer enquiries by telephone and
email
* Preparing and issuing customer quotations
* Processing customer purchase orders quickly and accurately
* Managing RFQs and general account enquiries
* Updating customer and order information accurately within
internal systems
* Following up outstanding quotations and live opportunities
* Liaising with customers regarding orders, stock availability
and delivery queries
* Working with suppliers to source products when required
* Liaising with internal supply chain, warehouse and sales teams
* Identifying straightforward opportunities to provide additional
or complementary products
* Maintaining high standards of customer communication throughout
the order process
* Managing multiple enquiries and priorities within a fast-paced
working environment
*

What We Are Looking For

We are particularly interested in candidates who demonstrate the
right attitude, reliability and approach to work.

You are likely to be successful if you:

* Have experience within customer service, internal sales, sales
support, order processing or a similar customer-facing role
* Are confident and comfortable speaking with customers on the
telephone
* Can manage a high volume of emails, enquiries and tasks without
becoming overwhelmed
* Work accurately and pay close attention to detail
* Are organised and able to prioritise competing demands
* Take ownership of tasks and follow them through to completion
* Are comfortable asking questions when you do not know the
answer
* Have a positive, resilient and dependable approach to work
* Enjoy being part of a busy team environment
* Are comfortable learning new products, systems and terminology

Previous experience within electrical, engineering, industrial,
construction, manufacturing, distribution or technical products
would be advantageous but is not essential.

The Person

Ultimately, we are looking for someone who can become a trusted
and dependable member of the team.

You do not need to arrive knowing every product or piece of
technical terminology. You do need to be someone who turns up,
gets involved, learns quickly, communicates confidently and can
consistently work through a busy workload without compromising
accuracy or customer service.

If you are looking for a stable permanent opportunity where your
performance will be recognised and there is genuine scope to
develop your career, we would be keen to hear from you.