IT Support Engineer - On-site
other jobs vertex-it-solutions
Added before 4 Days
- England,South East,Kent
- Full Time, Permanent
- £32,000 - £35,000 per annum
Job Description:
Full job descriptionRole: 2nd Line Deskside Technician
Reports to: Delivery Services Manager
5 days on-site
Job Description:
To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application and administrative IT problems through desk side resolution of technical issues.
Key Responsibilities:
*Undertake work and activities which support the achievement of the IT Team objectives and in accordance to the customer’s process and procedures.
*Positively promote the IT Team in order to develop the team profile and that of the wider IT function.
*Participate in internal meetings, as required, in order to share and develop knowledge and best practice.
*Provide ’end to end’ ownership of all incidents and service requests in order to ensure that problems are resolved effectively.
*Be proactive and ensure that regular status updates are provided to open tickets.
*Build and maintain strong and effective relationships with business users to ensure that service delivery meets their expectations.
*Ensure that high standards of service are maintained and improved upon to ensure continuous improvement.
*Investigate and resolve common desktop issues in order to ensure business continuity.
*Thoroughly investigate issues in order to accurately assess what further action is required and whether the issue needs to be escalated to the 3rd Line Team.
*Support others in the team in the achievement of their objectives.
Key Skills:
*Excellent communication skills (written and verbal)
*Keen attention to detail.
*Organised and able to prioritise workloads and workflows.
*Approachable and demonstrate outstanding customer service skills.
*Self-starter who can help to formulate tactical plans to achieve department strategy.
Experience:
*Experience within the customers related industry,
*Previous experience of working within a multi-vendor environment on complex infrastructure advantageous.
*Demonstrable experience negotiating difficult situations to a successful conclusion.
*Previously worked within a Desk Side environment and understand ITIL best practice.
Qualifications:
*ITIL Foundation
*Microsoft Office/Windows 10/365
*Comptia A+
Reports to: Delivery Services Manager
5 days on-site
Job Description:
To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application and administrative IT problems through desk side resolution of technical issues.
Key Responsibilities:
*Undertake work and activities which support the achievement of the IT Team objectives and in accordance to the customer’s process and procedures.
*Positively promote the IT Team in order to develop the team profile and that of the wider IT function.
*Participate in internal meetings, as required, in order to share and develop knowledge and best practice.
*Provide ’end to end’ ownership of all incidents and service requests in order to ensure that problems are resolved effectively.
*Be proactive and ensure that regular status updates are provided to open tickets.
*Build and maintain strong and effective relationships with business users to ensure that service delivery meets their expectations.
*Ensure that high standards of service are maintained and improved upon to ensure continuous improvement.
*Investigate and resolve common desktop issues in order to ensure business continuity.
*Thoroughly investigate issues in order to accurately assess what further action is required and whether the issue needs to be escalated to the 3rd Line Team.
*Support others in the team in the achievement of their objectives.
Key Skills:
*Excellent communication skills (written and verbal)
*Keen attention to detail.
*Organised and able to prioritise workloads and workflows.
*Approachable and demonstrate outstanding customer service skills.
*Self-starter who can help to formulate tactical plans to achieve department strategy.
Experience:
*Experience within the customers related industry,
*Previous experience of working within a multi-vendor environment on complex infrastructure advantageous.
*Demonstrable experience negotiating difficult situations to a successful conclusion.
*Previously worked within a Desk Side environment and understand ITIL best practice.
Qualifications:
*ITIL Foundation
*Microsoft Office/Windows 10/365
*Comptia A+
Job number 4119625
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vertex-it-solutions
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The world of IT is currently going through the biggest change in its history. The emergence of Cloud Technology is key to this change and with this co...