Full job descriptionAirfreight Manager - Freight Forwarding
About the Role
We are looking for an experienced and motivated Air Freight Manager to join our freight forwarding client LGW.
Reporting directly to the Air Freight Director, you will be responsible for managing the day-to-day air freight operation, supporting and developing the team, maintaining strong customer relationships and helping to grow the air freight business.
This is a hands-on management role, suited to someone who understands the air freight industry, enjoys working with people and customers, and is looking for the opportunity to make a real impact.
Key Responsibilities
Manage the day-to-day air freight operation, ensuring shipments are handled efficiently and to a high standard.
Lead, support and develop the air freight team, providing guidance and direction where required.
Monitor operational performance and ensure agreed service levels are consistently achieved.
Build and maintain strong relationships with customers, suppliers, airlines and other key partners.
Deal with customer queries and operational issues, ensuring these are resolved quickly and effectively.
Work closely with the Air Freight Director on the development and growth of the department.
Identify opportunities to improve processes, service levels and overall efficiency.
Support the commercial team with pricing, quotations and customer opportunities where required.
Monitor costs and profitability across the air freight operation.
Ensure shipments are handled in line with company procedures, industry regulations and compliance requirements.
Produce and review relevant operational and performance reports.
Help develop new business opportunities and support the retention and growth of existing customers.
Promote a positive, collaborative and customer-focused working environment.


About you - We’re looking for someone who:
Has solid experience within the air freight industry, ideally with previous management experience of 5x years (UK).
Has a good understanding of air freight operations, processes and documentation.
Is confident managing and developing a team.
Has strong communication and relationship-building skills.
Is customer-focused and comfortable dealing with customers at all levels.
Can work well under pressure and manage competing priorities.
Has good commercial awareness and understands the importance of profitability and service.
Is proactive, organised and willing to get involved in the detail when required.
Has a positive attitude and enjoys working as part of a team.
Is confident making decisions and taking ownership of operational issues.


Most importantly, we’re looking for someone who knows the UK air freight industry, enjoys working with people and wants to be part of developing the business.