Full job description

Technical Support Engineer – Farnborough


Hybrid Working


Salary approx. £30-35k plus excellent benefits


We’re recruiting for a Technical Support Engineer to join an established technology business in Farnborough.
This is a varied technical role supporting a mix of hardware, software, networking and Linux/Unix-based systems, including specialist camera technology and associated back-office systems.


The role
You’ll be responsible for:
*Installing and configuring hardware and software
*Diagnosing and troubleshooting technical faults
*Supporting Linux/Unix-based devices and systems
*Using Linux / shell commands to query and diagnose equipment
*Troubleshooting networking issues, including TCP/IP and network ports
*Supporting specialist/proprietary software and systems
*Investigating issues between remote devices and back-office systems
*Speaking directly with customers to resolve technical problems
*Producing clear technical documentation
*Escalating more complex issues where required


What we’re looking for
Ideally, you’ll have experience in Technical Support, Systems Support, Infrastructure Support or 2nd Line Support, with exposure to:
*Linux or Unix
*Shell / command-line troubleshooting
*Networking / TCP-IP / network ports
*Hardware and software installation/configuration
*Technical fault-finding
*Customer-facing support
*Technical documentation