Live In Porter
other jobs FPMR Ltd
Added before 5 Days
- England,London,City of London
- Full Time, Permanent
- £30,000 - £33,000 per annum
Job Description:
Full job descriptionWe are currently hiring for a Live In Porter to work on a high end residential block based in NW London, this position offers a one bedroom apartment as part of the accommodation with bills included.
Hours: Monday to Friday, 08:00am - 16:00pm
Salary: £30,000 to £33,000 per annum DOE
Accommodation: One Bedroom Apartments (Bills Included) (suitable for one person)
The Role
We are recruiting for a Live In Porter to oversee the day to day operation of a private residential development.
This is a hands on, customer-facing position responsible for ensuring the development remains safe, secure, well maintained and presented to a high standard. The Porter will act as a key point of contact for residents, visitors and contractors while supporting the smooth running of all onsite operations.
Key Responsibilities
Resident & Customer Service
*Provide a professional, approachable and customer-focused service to residents and visitors.
*Respond to resident enquiries and ensure any issues are followed up or escalated appropriately.
*Manage parcels, deliveries, keys and access devices in line with site procedures.
*Assist with resident move-ins and move-outs where required.
*Manage visitor and contractor access, maintaining accurate records.
Building Operations & Maintenance
*Carry out regular inspections and patrols of communal areas, external spaces and onsite facilities.
*Identify and report maintenance issues, hazards, cleanliness concerns and security risks.
*Undertake minor repairs and basic maintenance where appropriate.
*Maintain high standards of cleanliness and presentation throughout the development.
*Support the management of waste and recycling areas, including preparation for scheduled collections.
*Assist with the upkeep of external and landscaped areas where required.
Contractor Management
*Coordinate contractor access, inductions and attendance onsite.
*Monitor works and contractor performance.
*Ensure contractors follow site procedures and relevant health and safety requirements.
*Escalate any concerns or issues to the appropriate management contact.
Health, Safety & Compliance
*Support day to day health and safety and statutory compliance requirements.
*Promote safe working practices across the development.
*Identify and report hazards, defects and maintenance concerns.
*Ensure appropriate records and documentation are maintained.
Security & Site Management
*Support the safe and secure operation of the development.
*Operate CCTV and security systems in accordance with relevant procedures.
*Maintain resident confidentiality and data protection standards.
*Ensure keys, access devices, passwords, equipment and records are securely controlled.
Administration & Reporting
*Maintain accurate records of maintenance issues, incidents, resident queries and complaints.
*Ensure effective handovers and follow-up of outstanding matters.
*Keep onsite office, storage and operational areas organised and professional.
*Maintain accountability for onsite tools, equipment and other assets.
Person Specification
The successful candidate will ideally have:
*Previous experience within residential property, building management, facilities, concierge or a similar customer-facing environment.
*Strong communication and organisational skills.
*A practical, hands on approach to day to day building operations.
*Basic knowledge of health and safety requirements.
*Experience coordinating contractors and maintenance activities.
*Strong customer service skills and confidence dealing with residents.
*A reliable, professional and solution-focused approach.
*Good attention to detail and a proactive attitude towards building presentation and maintenance.
Hours: Monday to Friday, 08:00am - 16:00pm
Salary: £30,000 to £33,000 per annum DOE
Accommodation: One Bedroom Apartments (Bills Included) (suitable for one person)
The Role
We are recruiting for a Live In Porter to oversee the day to day operation of a private residential development.
This is a hands on, customer-facing position responsible for ensuring the development remains safe, secure, well maintained and presented to a high standard. The Porter will act as a key point of contact for residents, visitors and contractors while supporting the smooth running of all onsite operations.
Key Responsibilities
Resident & Customer Service
*Provide a professional, approachable and customer-focused service to residents and visitors.
*Respond to resident enquiries and ensure any issues are followed up or escalated appropriately.
*Manage parcels, deliveries, keys and access devices in line with site procedures.
*Assist with resident move-ins and move-outs where required.
*Manage visitor and contractor access, maintaining accurate records.
Building Operations & Maintenance
*Carry out regular inspections and patrols of communal areas, external spaces and onsite facilities.
*Identify and report maintenance issues, hazards, cleanliness concerns and security risks.
*Undertake minor repairs and basic maintenance where appropriate.
*Maintain high standards of cleanliness and presentation throughout the development.
*Support the management of waste and recycling areas, including preparation for scheduled collections.
*Assist with the upkeep of external and landscaped areas where required.
Contractor Management
*Coordinate contractor access, inductions and attendance onsite.
*Monitor works and contractor performance.
*Ensure contractors follow site procedures and relevant health and safety requirements.
*Escalate any concerns or issues to the appropriate management contact.
Health, Safety & Compliance
*Support day to day health and safety and statutory compliance requirements.
*Promote safe working practices across the development.
*Identify and report hazards, defects and maintenance concerns.
*Ensure appropriate records and documentation are maintained.
Security & Site Management
*Support the safe and secure operation of the development.
*Operate CCTV and security systems in accordance with relevant procedures.
*Maintain resident confidentiality and data protection standards.
*Ensure keys, access devices, passwords, equipment and records are securely controlled.
Administration & Reporting
*Maintain accurate records of maintenance issues, incidents, resident queries and complaints.
*Ensure effective handovers and follow-up of outstanding matters.
*Keep onsite office, storage and operational areas organised and professional.
*Maintain accountability for onsite tools, equipment and other assets.
Person Specification
The successful candidate will ideally have:
*Previous experience within residential property, building management, facilities, concierge or a similar customer-facing environment.
*Strong communication and organisational skills.
*A practical, hands on approach to day to day building operations.
*Basic knowledge of health and safety requirements.
*Experience coordinating contractors and maintenance activities.
*Strong customer service skills and confidence dealing with residents.
*A reliable, professional and solution-focused approach.
*Good attention to detail and a proactive attitude towards building presentation and maintenance.
Job number 4120510
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Company Details:
FPMR Ltd
PMR are a team of specialist property consultants who take the time to understand your specific needs and who have a thorough in-depth knowledge of th...