Full job description1st Line IT Support Engineer role working for a leading property firm in Birmingham city centre. The role is full time and fully office based.
Client Details
My client is a successful property organisation based in Birmingham city centre looking for a 1st line IT Support Engineer.
Description
*Provide first-line IT support to users, responding to queries and troubleshooting issues.
*Log and manage support tickets, ensuring timely resolution or escalation where necessary.
*Set up and configure hardware, software and user accounts.
*Monitor and maintain IT systems to ensure optimal performance.
*Assist with basic network troubleshooting and connectivity issues.
*Support colleagues with technical guidance and advice.
*Document processes and update technical manuals as needed.
*Collaborate with the wider IT team to improve systems and processes.
Profile
A successful 1st Line IT Support Engineer should have:
*Previous experience in an IT support role.
*Strong technical troubleshooting skills and a logical approach to problem-solving.
*Familiarity with setting up and maintaining hardware and software systems.
*Basic knowledge of networking and connectivity principles.
*Excellent communication skills to assist users effectively.
*Organised and able to prioritise tasks in a busy environment.
*Can commute to Birmingham City Centre
Job Offer
*Negotiable salary
*Opportunity for progression
*Fantastic benefits