Full job description
Customer Services & Data Operations Officer - Admin Officer
Location: Birmingham
Fully Office based
Basic DBS
Pay Rate - £12.86

Are you at your best when things need to be accurate, responsive and well organised? Our Client is hiring for a reputed client to support frontline operational services at a Birmingham Government Hub. This is a hands-on role where you’ll help keep customer journeys moving smoothly-through excellent service, careful data handling, and quick, reliable resolution.
What you’ll be doing:
* Manage post and shared mailboxes, responding to internal and external enquiries with timely, satisfactory outcomes
* Validate and create new supplier/customer records, and process future amendments accurately
* Process a high volume of customer Discharges and Deeds via Land Registry, maintaining strong attention to detail
* Input, maintain and update the Customer Relationship Management system to ensure data integrity
* Support colleagues by helping resolve customer issues and complaints with a professional, helpful approach
* Contribute to discussions to implement new processes or improve existing procedures
* Work with other departments to help deliver departmental Key Performance Indicators and targets
* Build effective relationships across teams to maintain strong service levels and smooth handovers
What you’ll bring:
* Able to handle a busy workload while maintaining accuracy and high service standards
* Experience using systems to maintain and update customer and supplier records
* A supportive, customer-focused mindset-calm, empathetic and solution-orientated
* Experience supporting improvements to operational processes (from "better ways of working" to practical process changes)
* Flexibility to undertake duties appropriate to the role’s level and responsibilities
Additional information:
* Qualifications/knowledge: 5 GCSEs including maths and English, or similar level through experience
If you’re keen to bring your accuracy, customer care and process-improvement mindset to a role that truly supports frontline operations, we’d love to hear from you. Apply today and take the next step with a client who values a positive, inclusive culture.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.