Full job descriptionService Coordinator
Redditch
Up to £40k DOE
We are recruiting for a Service Coordinator to join a fast-growing business operating within the engineering and technical services sector. This is an excellent opportunity to join a dynamic organisation where you’ll play a key role in supporting field engineers, coordinating service delivery, and ensuring a first-class customer experience.
As Service Coordinator, you will be responsible for the day-to-day planning and coordination of engineering services, including installations, breakdowns, planned maintenance, and off-hires. Working closely with engineers, customers, subcontractors, and internal teams, you will ensure operations run smoothly and efficiently.
Responsibilities
* Coordinate engineer schedules and allocate resources effectively
* Manage reactive breakdowns, service requests, and planned maintenance activities
* Liaise with customers, engineers, subcontractors, and suppliers
* Support operational planning to maximise engineer utilisation
* Maintain accurate service records and operational documentation
* Manage compliance administration, training records, and certification tracking
* Support supplier and subcontractor onboarding processes
* Assist with continuous improvement initiatives and process development
* Deliver excellent customer service and communication throughout the service lifecycle
To be considered you will have/be:
* Previous experience in a coordination, scheduling, administration, or customer service role
* Experience within engineering, HVAC, plant hire, logistics, facilities management, or construction is desirable
* Excellent organisational and time management skills
* Strong communication skills with a customer-focused approach
* Ability to prioritise multiple tasks in a fast-paced environment
Apply now to find out more.
This role is being handled by Chloe Wadhams & Holly Ensoll, Business Support Consultant for Pearson Whiffin Recruitment.