Full job descriptionCustomer Service Administrator
Wilmslow | Full-Time | Office Based
Time Recruitment is proud to be working as a preferred supplier for a highly successful and well-established residential property developer seeking a Customer Service Administrator to join their growing team in Wilmslow.
This is an excellent opportunity for an organised and customer-focused administrator to join a busy department responsible for delivering an exceptional aftercare experience to homeowners. Working closely with the Customer Service team, you’ll play a key role in coordinating enquiries, managing administration processes, and ensuring customers receive a professional and efficient service.
The Role
As Customer Service Administrator, you will be responsible for supporting the day-to-day operations of the customer service function, ensuring enquiries and requests are handled promptly and effectively.
Key responsibilities include:
*Providing administrative support to the Customer Service team and management.
*Managing customer enquiries via phone, email and internal systems.
*Coordinating works with approved contractors and suppliers.
*Scheduling appointments and arranging follow-up visits where required.
*Maintaining accurate records, databases and customer information.
*Monitoring shared inboxes and ensuring all correspondence is actioned within agreed timescales.
*Processing documentation and updating company systems accurately.
*Assisting with departmental reporting and tracking service-related costs.
*Building positive relationships with customers, subcontractors and internal departments.
*Conducting customer follow-up calls to ensure issues have been resolved and service standards have been met.
About You
We’re looking for an individual who enjoys working in a fast-paced environment and takes pride in delivering excellent customer service.
You will ideally have:
*Previous experience within an administration, customer service or coordinator position.
*Strong Microsoft Office skills, including Outlook, Excel and Word.
*Excellent written and verbal communication abilities.
*A professional and friendly telephone manner.
*Strong organisational skills with the ability to prioritise a busy workload.
*High levels of attention to detail and accuracy.
*Confidence communicating with both customers and contractors.
*The ability to work independently whilst contributing positively to a wider team.
What’s on Offer?
*Competitive salary.
*Comprehensive benefits package.
*Stable and secure employment with a market-leading business.
*Supportive team environment.
*Opportunities for development and progression.
*Modern office environment based in Wilmslow.
If you’re an experienced administrator who thrives on organisation, customer interaction and delivering a first-class service, we’d love to hear from you.