Senior 2nd Line Support Analyst
other jobs Oscar Associates
Added before 5 Days
- England,East Midlands,Leicestershire
- Full Time, Permanent
- Salary negotiable
Job Description:
Full job descriptionSenior 2nd Line Support Analyst | HybridAbout the RoleWe’re recruiting a Senior 2nd Line IT Support Engineer for a large UK enterprise. This is a hands-on technical role supporting a large user environment, resolving escalated issues and contributing to IT projects and improvements.
There are no managerial responsibilities - the focus is on technical troubleshooting, ownership and development towards 3rd Line, Infrastructure, Networking or Cloud.
Responsibilities*Provide advanced 2nd line support and resolve escalated tickets within SLAs
*Troubleshoot Windows, Microsoft 365, Active Directory and endpoint issues
*Support Intune, Azure/Entra ID, Exchange, Teams and SharePoint
*Troubleshoot DNS, DHCP, TCP/IP, VPN and connectivity issues
*Support device builds, deployments, upgrades and rollouts
*Investigate recurring issues and contribute to technical improvements
*Maintain accurate documentation and IT records
*Work with 3rd line, infrastructure, networking and security teams
*Provide technical guidance to 1st line where required
Technical Skills*Windows 10/11
*Active Directory & Group Policy
*Microsoft 365
*Intune & Entra ID/Azure
*DNS & DHCP
*Networking, VPN & TCP/IP
*Enterprise endpoint support
*PowerShell desirable
Experience*Previous 2nd Line / Desktop Support / IT Engineer experience
*Strong troubleshooting and problem-solving skills
*Experience supporting large user environments
*Comfortable taking ownership of complex technical issues
*Strong communication and documentation skills
Benefits*Hybrid working - 3 days onsite / 2 remote
*Funded training and certifications
*Technical mentoring and development
*Clear progression into 3rd Line, Infrastructure, Networking or Cloud
*Collaborative and supportive IT team
*25 days leave + bank holidays
*Regular team events and social activities
Senior 2nd Line Support Analyst | HybridOscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
There are no managerial responsibilities - the focus is on technical troubleshooting, ownership and development towards 3rd Line, Infrastructure, Networking or Cloud.
Responsibilities*Provide advanced 2nd line support and resolve escalated tickets within SLAs
*Troubleshoot Windows, Microsoft 365, Active Directory and endpoint issues
*Support Intune, Azure/Entra ID, Exchange, Teams and SharePoint
*Troubleshoot DNS, DHCP, TCP/IP, VPN and connectivity issues
*Support device builds, deployments, upgrades and rollouts
*Investigate recurring issues and contribute to technical improvements
*Maintain accurate documentation and IT records
*Work with 3rd line, infrastructure, networking and security teams
*Provide technical guidance to 1st line where required
Technical Skills*Windows 10/11
*Active Directory & Group Policy
*Microsoft 365
*Intune & Entra ID/Azure
*DNS & DHCP
*Networking, VPN & TCP/IP
*Enterprise endpoint support
*PowerShell desirable
Experience*Previous 2nd Line / Desktop Support / IT Engineer experience
*Strong troubleshooting and problem-solving skills
*Experience supporting large user environments
*Comfortable taking ownership of complex technical issues
*Strong communication and documentation skills
Benefits*Hybrid working - 3 days onsite / 2 remote
*Funded training and certifications
*Technical mentoring and development
*Clear progression into 3rd Line, Infrastructure, Networking or Cloud
*Collaborative and supportive IT team
*25 days leave + bank holidays
*Regular team events and social activities
Senior 2nd Line Support Analyst | HybridOscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Job number 4123778
Increase your exposure to recruiters with ProJobs
Thousands of recruiters are looking for you in the Job Master profile database, increase your exposure 4 times with a ProJob subscription
You can cancel your subscription at any time.
metapel
Company Details:
Oscar Associates
Oscar are a specialist global STEM recruitment agency that provide industry- leading talent solutions. Best Companies have ranked us as a top five rec...