Full job descriptionCustomer Service ManagerLocation: Stockport
Salary: Up to £40,000 Basic | £48,000 OTE
Hours: Monday–Friday | 8:00am–5:00pm / 8:00am–6:00pm | 1 in 3/4 Saturday mornings
Richard Abson Group is currently recruiting for an experienced Customer Service Manager to join a busy and successful main car dealership in Stockport.
This is a fantastic opportunity for an experienced automotive professional who is looking to take the next step in their career and lead a team of 6 Service Advisors within a high-performing aftersales department.
The RoleAs Customer Service Manager, you will be responsible for the day-to-day management of the Service Advisor team, ensuring excellent customer service, strong departmental performance and a smooth customer journey from booking through to vehicle collection.
Your responsibilities will include:
*Leading, supporting and motivating a team of 6 Service Advisors
*Managing the daily operation of the service department
*Monitoring and improving customer satisfaction and retention
*Ensuring departmental KPIs and financial targets are achieved
*Coaching the team to maximise productivity, upselling and profitability
*Handling escalated customer queries and complaints professionally
*Working closely with the Workshop and Aftersales teams
*Monitoring workload, bookings and vehicle flow
*Ensuring processes and manufacturer standards are consistently followed
*Driving a positive, customer-focused culture across the department
About YouWe’re looking for someone with previous experience within a main car dealership, ideally in a Service Advisor, Senior Service Advisor, Team Leader or Aftersales management position.
You’ll need to be:
*An experienced automotive customer service professional
*Confident managing and motivating a team
*Commercially aware with a strong understanding of departmental KPIs
*Customer-focused with excellent communication skills
*Organised and able to work effectively in a busy environment
*Confident dealing with customer complaints and escalations
*Driven to achieve targets and deliver excellent results
What’s on Offer?*Up to £40,000 basic salary
*£48,000 OTE
*Monday–Friday working hours
*8:00am–5:00pm / 8:00am–6:00pm shifts
*1 in 3/4 Saturday mornings
*Opportunity to lead an established team of 6 Service Advisors
*Excellent career progression within a successful main dealership
Apply today!
For more information or to discuss the role confidentially, contact Richard Abson Group.