Full job descriptionInternal Sales & Customer Service Advisor

Location: Northampton
Salary: Up to £30,000 per annum + KPI Performance-Based Bonus
Hours: Monday – Friday
Job Type: Full-time, Permanent

We are currently recruiting for an Internal Sales & Customer Service Advisor to join a well-established and growing business based in Northampton.

As an Internal Sales & Customer Service Advisor, you will be a key point of contact for customers, supporting them from their initial enquiry through to order fulfilment.

You will combine excellent customer service with a proactive sales approach, identifying opportunities to upsell, cross-sell and develop existing customer accounts.

Key Responsibilities

*Respond to customer enquiries via telephone, email and live chat.
*Provide professional product advice, quotations and pricing information.
*Convert enquiries and quotations into confirmed sales.
*Identify opportunities to upsell and cross-sell products and services.
*Generate and follow up sales leads to maximise conversion.
*Build strong relationships with new and existing customers.
*Support the onboarding of new customer accounts.
*Assist the Key Account Manager with account development and customer care.
*Process customer orders accurately and efficiently.
*Monitor backorders and keep customers updated on availability and delivery.
*Maintain accurate customer records and sales activity within the CRM.
*Liaise with Purchasing and Operations to resolve stock, delivery and order queries.
*Maintain strong product knowledge and stay up to date with company products and services.
*Contribute to wider sales and customer service initiatives.
About You

We are looking for someone who is:

*Experienced within customer service, internal sales or account management.
*Confident communicating with customers by telephone, email and online.
*Commercially aware with the ability to identify sales opportunities.
*Proactive, positive and customer-focused.
*Organised with excellent attention to detail.
*Comfortable working towards KPIs and sales targets.
*Able to manage multiple priorities within a busy environment.
*Confident using Microsoft Office and CRM systems.
*A strong team player who enjoys working collaboratively.
What’s on Offer?

*Salary up to £30,000 per annum
*Monthly KPI performance-based bonus scheme
*Monday – Friday
*Full-time, permanent position
*Opportunity to develop within a growing business
*Customer-focused and commercially driven working environment
Apply today to discuss further with Gabriella Saunders at ACS Staffing Solutions!