Housing Officer
other jobs SNG (Sovereign Network Group)
Added before 4 Days
- England,South East,Hampshire,Basingstoke and Deane
- Full Time, Permanent
- £32,000 - £40,000 per annum
Job Description:
Full job description
SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide 86,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year.
We have a great opportunity for a Housing Officer to join our Basingstoke Team, covering the Basingstoke area. Your office base will be Greenham, however will mainly work from and around the Basingstoke office.
You’ll manage your own diary with a mix of working from home, office and out with our customers, colleagues and partner agencies.
The Role:
As a Housing Officer, you’ll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services.
You’ll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive.
What you’ll be doing:
*Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality
*Acting as a trusted point of contact for customers
*Building relationships with local authorities, community groups, and partner agencies
*Using data insights to improve services and ensure compliance with legislation and regulations
*Supporting neighbourhood improvements and shaping services based on the voice of our customers
*Maintaining accurate customer records and ensuring data is used responsibly
*Promoting SNG’s values and culture of collaboration, safety, and inclusion
What we’re looking for:
*Experience delivering tenancy, lease, or neighbourhood management services
*Strong communication and relationship-building skills, with the ability to influence and resolve complex issues
*A collaborative approach, working across teams and with external stakeholders
*Good knowledge of landlord services and the ability to apply this in practice
*A customer-first mindset, with a track record of achieving positive outcomes
*Confidence using digital tools to support service delivery
*A full driving licence and access to your own vehicle
SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide 86,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year.
We have a great opportunity for a Housing Officer to join our Basingstoke Team, covering the Basingstoke area. Your office base will be Greenham, however will mainly work from and around the Basingstoke office.
You’ll manage your own diary with a mix of working from home, office and out with our customers, colleagues and partner agencies.
The Role:
As a Housing Officer, you’ll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services.
You’ll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive.
What you’ll be doing:
*Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality
*Acting as a trusted point of contact for customers
*Building relationships with local authorities, community groups, and partner agencies
*Using data insights to improve services and ensure compliance with legislation and regulations
*Supporting neighbourhood improvements and shaping services based on the voice of our customers
*Maintaining accurate customer records and ensuring data is used responsibly
*Promoting SNG’s values and culture of collaboration, safety, and inclusion
What we’re looking for:
*Experience delivering tenancy, lease, or neighbourhood management services
*Strong communication and relationship-building skills, with the ability to influence and resolve complex issues
*A collaborative approach, working across teams and with external stakeholders
*Good knowledge of landlord services and the ability to apply this in practice
*A customer-first mindset, with a track record of achieving positive outcomes
*Confidence using digital tools to support service delivery
*A full driving licence and access to your own vehicle
Job number 4125537
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Company Details:
SNG (Sovereign Network Group)
Company size: 1,000–2,499 employees
Industry: Charity & Voluntary
On 1 October 2023, Sovereign Housing Association and Network Homes came together as SNG (Sovereign Network Group). As one organisation we can invest m...