Full job descriptionPURPOSE
To always provide excellent customer service, act as the main point of contact for Ad-hoc requests and customer service interaction / reaction.
To provide high-quality customer orientated advice and information to a key Veolia customer either face to face or virtually, be it internal or external.
To be sensitive to customer demands and the changing requirements of the service and assist frontline teams in reducing failure demand and waste, while also working to adapt or remove unhelpful administrative processes.
To utilise both client & Veolia electronic systems to deliver our services
To be the interface between the operatives and the business in regards to required delivery
PEOPLE:
People Management - What type of people management responsibilities does the role holder have?
No direct people management responsibilities.
To be the interface between the customer and the business where applicable to deliver administrative functions
Required to provide support for the Operations team at short notice to liaise with the site team, customers and external service providers.
Work with internal and external service providers, booking collections, dealing with queries. Raise purchase orders and administrate invoicing as standard
Responsible for individual contract administrative functions to be defined
Direct contact with Contract Controls Supervisor and their respective Administrative team and function
Support the security clearance process, attend client meetings and contribute towards the collation of KPI data
Train in payroll and provide adhoc support for another Veolia site in Bolton during periods of annual leave and sickness
Be flexible to carry out other administrative duties as required by the Contract Controls supervisor, within reason
Responsibilities:
Regular contact with internal and external customers as required
To ensure processes and procedures are followed effectively
To deliver all SLAs required by the contract in respect of reporting and administrative function
In this role the holder must be able to be flexible & adaptable to changes as both Veolia and the client frequently makethem to the systems and needs
In this role the holder must be aware of foreseeable changes in order to prepare for them
Suggest process improvements to ensure effective and sustainable Contract Controls to meet the needs to the IWE business and support the Customer requirements
Skills:
Good Communication skills - Proficient
Strong Organisational skills - Proficient
Good people engagement
skills - proficient
Good level of Google and
Microsoft skills - proficient
systems - Proficient
Proficiency in using Microsoft office & Google documentsystems
Strong communication skills.
Ability to build and maintaineffective relationships withinternal and externalcustomers.
Ability to plan and coordinateeffectively and have a strong awareness of deadlines.
Essential:
Good organisational skills with the ability to prioritise
Excellent knowledge of MS Office, in particular Excel
Excellent attention to detail
Problem solving and initiative
Experience in working to deadlines
Desirable:
Ability to identify trends and efficiencies / best practice / optimisation opportunities
Industry administration experience.
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.