Full job descriptionSales Administrator
Office Based, Mon-Fri
Near Kings Lynn

We are seeking an organised and customer-focused Sales Administrator to join a busy sales office team. This role combines sales administration, customer service, and proactive sales support, making it ideal for someone who enjoys building customer relationships and thrives in a fast-paced environment.

You will be the primary point of contact for customers, taking orders and payments, maintaining customer records, and supporting sales growth through proactive follow-up of enquiries and quotations.

Key Responsibilities:*Process customer orders and payments accurately using sales and accounting systems.
*Create and maintain customer account records.
*Prepare sales documentation and maintain accurate customer information.
*Support export order processing and associated documentation (full training provided).
Customer Service & Sales Support:*Handle customer enquiries via telephone and email.
*Make outbound calls to existing and prospective customers.
*Follow up quotations, enquiries, and sales opportunities to maximise conversion.
*Resolve customer issues professionally and escalate where necessary.
*Support credit control processes, including monitoring credit limits and assisting with overdue invoice follow-up.
General Duties:*Liaise with logistics providers regarding deliveries.
*Follow company policies, procedures, and compliance requirements.
*Contribute to process improvements and operational efficiency.
About You Essential Skills & Experience:*Previous administration experience, ideally within a sales, customer service, or order-processing environment.
*Strong IT skills, including Microsoft Office applications.
*Experience dealing directly with customers by phone and email.
*Confidence making outbound calls and following up sales opportunities.
*Excellent attention to detail and accuracy.
*Strong organisational and time-management skills.
*Clear written and verbal communication skills.
*Reliable, flexible, and able to work effectively within a small team.
*Comfortable working in a fast-paced business where priorities can change.
If you are a detail-orientated administrator with strong customer service skills and a proactive approach to sales support, we’d love to hear from you!