Full job descriptionWHAT’S IN IT FOR YOU?*Opportunity to lead and manage a thriving business centre
*Work in a dynamic and customer-focused environment
*Support a company with a clear mission to be the first choice for flexible workspace and business support
*Engage in diverse responsibilities including sales, account management, and facilities management
*Develop your leadership and coaching skills within a professional team
*Build strong relationships with a variety of clients and stakeholders
MUST HAVE’S*Proven success in sales and business development
*Excellent communication skills, both written and verbal
*Strong negotiation abilities
*Leadership experience, including coaching and mentoring
*Professional appearance and attitude
*Highly organised with good time management skills
*Competent in MS Office, CRM, and billing software
NICE TO HAVE’S*Experience in facilities or centre management
*Knowledge of health, safety, security, GDPR and Money Laundering regulations
*Strong problem-solving skills and creative thinking
SO, WHAT WILL YOU BE DOING?*Managing key client accounts to build strong, beneficial relationships
*Driving sales through upselling, cross-selling, and identifying new opportunities
*Conducting centre tours for prospective clients
*Promoting the business centre locally via networking and referrals
*Overseeing day-to-day client needs to ensure high customer satisfaction
*Renewing and expanding client portfolios to maximise revenue
*Handling billing, invoicing, and debt recovery in collaboration with Finance
*Monitoring occupancy, debt, and renewal activities using CRM systems
*Managing customer complaints and resolving issues satisfactorily
*Line managing and developing Customer Service Assistants
*Ensuring health, safety, security, GDPR and operational compliance
*Managing supplier relationships, contracts, and facilities management
HELPFUL EXTRAS*Supportive team environment
*Opportunities for professional development and growth
*Positive, proactive workplace culture
Interested? Send your CV to i2i Recruitment today!
Our mission of ’Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.
We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it’s successful.