Customer Success Manager
other jobs Elevation Recruitment Group
Added before 8 Days
- England,Yorkshire and The Humber,West Yorkshire,Wakefield
- Full Time, Permanent
- £30,000 - £40,000 per annum
Job Description:
Full job descriptionService Delivery Manager
Location: Wakefield
Salary: £30,000 - £40,000
This is an exciting opportunity to join a highly regarded, well established SaaS business who specialise in compliance and energy software.
This individual will own a portfolio of high-value key accounts as their trusted advisor - driving retention, growth, and a seamless client experience on the clients SaaS platform.
What you’ll do:
* Be the go-to contact for a portfolio of key accounts, from operational teams to senior stakeholders
*Lead service reviews, manage escalations, and champion smooth onboarding
*Drive 100% renewal success and identify upsell opportunities across our module set
*Own account growth plans targeting 20% ARR growth
*Keep CRM and reporting sharp - pipeline, RAG ratings, account docs
What we’re looking for:
* Proven track record in account management, service delivery, or customer success (SaaS/compliance software a plus
*A history of retaining and growing accounts commercially
*Strong relationship-building skills, including with senior stakeholders
*Commercially sharp, organised, and self-motivated
Location: Wakefield
Salary: £30,000 - £40,000
This is an exciting opportunity to join a highly regarded, well established SaaS business who specialise in compliance and energy software.
This individual will own a portfolio of high-value key accounts as their trusted advisor - driving retention, growth, and a seamless client experience on the clients SaaS platform.
What you’ll do:
* Be the go-to contact for a portfolio of key accounts, from operational teams to senior stakeholders
*Lead service reviews, manage escalations, and champion smooth onboarding
*Drive 100% renewal success and identify upsell opportunities across our module set
*Own account growth plans targeting 20% ARR growth
*Keep CRM and reporting sharp - pipeline, RAG ratings, account docs
What we’re looking for:
* Proven track record in account management, service delivery, or customer success (SaaS/compliance software a plus
*A history of retaining and growing accounts commercially
*Strong relationship-building skills, including with senior stakeholders
*Commercially sharp, organised, and self-motivated
Job number 4128260
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