Full job descriptionJob Title: Quality Control Supervisor

Location: Middleton

Hourly Rate: £16.00 per hour

Contract: On-going temporary

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Must drive as this role works between 2 sites

The Quality Control Supervisor is responsible for overseeing
day-to-day quality activities within the distribution operation,
ensuring products, processes, and service levels meet company and
customer quality standards. The role supports operational teams
in maintaining compliance, identifying quality issues, and
driving continuous improvement across warehouse and distribution
activities.

Key Responsibilities

* Supervise daily quality control activities within the
distribution centre.
* Conduct quality inspections on inbound, stored, and outbound
goods.
* Monitor adherence to company quality procedures and operational
standards.
* Investigate quality issues, customer complaints, and product
discrepancies.
* Support root cause analysis and implement corrective actions to
prevent reoccurrence.
* Maintain accurate quality records, inspection reports, and
documentation.
* Assist with internal audits and compliance checks.
* Ensure warehouse teams follow quality and process standards at
all times.
* Deliver quality-related training and coaching to operational
colleagues.
* Monitor performance against quality KPIs and provide regular
reporting.
* Liaise with suppliers, customers, and internal departments
regarding quality concerns.
* Support continuous improvement initiatives aimed at reducing
errors, damage, waste, and returns.
* Escalate significant quality risks or compliance issues to
management.

Key Performance Indicators (KPIs)

* Product defect and damage rates.
* Customer complaint volumes.
* Order accuracy levels.
* Audit compliance scores.
* Returns and rejection rates.
* Corrective action completion rates.
* Quality inspection completion rates.
* Health & Safety and quality compliance adherence.

Skills and Experience

* Experience in a quality, warehouse, logistics, or distribution
environment.
* Good understanding of quality control processes and procedures.
* Strong attention to detail and problem-solving skills.
* Ability to investigate issues and identify root causes.
* Effective communication and team leadership skills.
* Experience supervising teams in a fast-paced operational
environment.
* Competent in Microsoft Office and warehouse management systems.
* Ability to analyse data and produce basic performance reports.

INDAB