Full job descriptionLocation: Hybrid/Reed House, Norwich
Salary: £33,239 - £38,514 per annum pro rata
Hours: Part Time 22 per week
Contract Type: 1x Permanent 1x Fixed Term Contract until 29th March 2027


Within our Home Ownership Directorate, we are committed to delivering an outstanding customer experience at every stage of the homeownership journey, from first enquiry through to move-in and beyond. We’re now seeking two Home Ownership Specialists to join our friendly and dedicated team in Norwich.


As part of the team, you’ll play a key role in delivering a compliant, customer-focused service to our homeowners and leaseholders. You’ll manage a range of home ownership processes, ensuring a smooth, efficient, and positive experience for our customers.


Customer service is central to this role. You’ll bring a proven track record of delivering high-quality service, along with strong communication skills and the ability to handle complex or sensitive enquiries with confidence. Working collaboratively with internal colleagues and external stakeholders, you’ll help deliver outcomes that make a real difference.


You’ll also have a good understanding of the wider home ownership sector. A background in housing or property management is essential, alongside proficiency in MS Office and a solid standard of education and experience in leasehold management and legislation is highly desirable.


Key requirements:
*Proven experience in housing or property management

*Strong knowledge of leasehold management and relevant legislation

*Excellent customer service and communication skills

*Ability to manage challenging situations with professionalism and confidence

*Proficiency in MS packages

*Strong organisational skills and attention to detail

*A proactive, adaptable approach with the ability to work collaboratively

*Confidence working cross-functionally with internal teams and external partners

*Self-motivated, with a strong sense of ownership and customer focus



Candidates should have experience in leasehold management, with the ability to review and interpret leases and relevant legislation and be confident in investigating non-standard cases. Candidates will also have experience of Right to Buy and Right to Acquire transactions.


This is an excellent opportunity to join us and play a key role in delivering an exceptional homeownership experience for our customers.


Salaries are just the starting point. Here at Clarion we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.


Not sure who we are and what we do? Click ’apply’ to visit our website where you can dive in and find out more about us and the benefits we offer.


Closing Date: Thursday 24th September 2026 at midnight.


Act now - apply today! This vacancy may close early without notice.  


Interviews will be held week commencing 5th October 2026.


At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process.


These roles are working 22 hours per week. We are happy to discuss flexible working arrangements; however, Friday must be a regular working day.


This is a hybrid role with a base location at our office in Norwich. Candidates will be expected to work from the office at least 4 days a week during the training period, then 1- 2 days a week after.


You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.