Full job description Location: Stratford-upon-Avon (on site role)
Salary: £30,000
Hours: Monday-Friday, 8am-5pm (40 hours per week)
Brook Street is recruiting for an Escalation Advisor to join a growing debt recovery organisation’s Warrant & Revenue Team in Stratford-upon-Avon.
In this role, you will support Account Managers with escalated accounts, acting as a key point of contact for clients, suppliers, and internal teams. You will monitor high-value cases, manage supplier relationships, provide performance reporting, and ensure accurate communication and record-keeping within a regulated environment.
Key Responsibilities:
*Manage warrant escalations and complex account issues.
*Support internal and external teams to achieve successful outcomes.
*Monitor high-value accounts during warrant execution.
*Produce and share performance reports.
*Attend client meetings when required.
*Manage supplier relationships.
*Provide cover for the Team Senior as needed.
*Maintain compliance
What We’re Looking For:
*Strong communication and organisational skills.
*Experience working as a senior advisor or team leader
*Experience in a regulated, customer-focused environment.
*Ability to manage multiple priorities and stakeholders.
*Reporting and analytical skills.
Apply today to join a growing organisation offering a supportive environment and opportunities for development.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.