Full job descriptionED/EAU Administration OfficerBand 3Main area

Emergency Medicine
Grade

Band 3
Contract

Permanent: 24/7 shift pattern including days/nights and weekends.
Hours
*Full time
*Part time
37.5 hours per week (24/7 shift pattern including days/nights and weekends.)
Job ref

321-MRC-8199181-B3
Site

Horton General Hospital
Town

Banbury
Salary

£25,760 - £27,476 per annum/pro rata
Salary period

Yearly
Closing

27/09/2026 23:59
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital , Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit
Job overviewJOB TITLE : Emergency Department / EAU Administration Officer
LOCATION : Horton General Hospital
GRADE : Band 3
HOURS : Full time/Part Time supporting 24/7 work model
MAIN PURPOSE OF THE POST:
To provide a high quality, comprehensive and professional administration service in support of the clinical activities undertaken in the Emergency Department and on the EAU ward of Oxford University Hospitals NHS Foundation Trust.
Main duties of the jobAn exciting opportunity has arisen for an Administration officer to work within both the Emergency Department/Emergency Assessment Unit administration team based at the Horton General Hospital. This service provides front desk reception to patients attending the Emergency Department, Emergency Assessment Unit and all patients arriving by ambulance.
The individual will need to be enthusiastic and able to work flexibly to ensure support is provided for the emergency patient flow through both Departments, together with reliability in order to contribute to the delivery of a first-class service to all users. Applicants should have the ability to think calmly and logically under pressure and have a positive attitude to maintaining high standards of work at all times, and able to demonstrate excellent communication skills. You will be quick to learn, be able to work as part of a team but also possess the ability to work unsupervised, using your own initiative. Ideally with experience of working within a highly pressurised environment.
The required hours are 37.5 per week 24/7 roster pattern days and night
We would like to hear from you if you feel that you could contribute to this well-established team. Please contact ED Administration Supervisor on
Working for our organisationOxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Detailed job description and main responsibilitiesKey Duties and Responsibilities:
*To be responsible for the reception of patients, relatives, carers and ambulance staff in a calm, professional and polite manner.
*To supply clinical staff with the correct documentation to support patient’s clinical pathways through the Emergency Department and Emergency Assessment Unit.
*To accurately record and input full data/information into the Trust’s EPR system in a timely manner.
*To provide excellent customer care that demonstrates a caring and responsive approach to those attending the hospital. Act as a first point of call for patients, relatives and carers presenting to the Emergency Department and Emergency Assessment Unit and provide guidance on what they can expect.
*Keeping a watchful eye on patients in waiting rooms.
*Collect personal and confidential information from patients or relatives ensuring tact and empathy are employed when inputting presenting complaint and using both computerised and paper-based systems as appropriate. Data may be collected at the reception desk or directly from seriously ill patients who are already in cubicles within the department or their relatives.
*Use tact, diplomacy, understanding and compassion when communicating with patients who may be distressed, hard of hearing or whose first language is not English.
*To liaise with Ambulance and Police services and relevant departments within the trust as necessary to ensure a smooth patient pathway.
*File departmental records and organise the culling of filed notes in accordance with Trust guidelines. To support the collection of notes for Audit/Research as requested by Team Coordinators/Senior Clinicians.
*Photocopying/scanning and other general office procedures.
*To contribute in own personal development, through attendance at mandatory training courses and appraisal.
*To participate in the training and induction of new staff within the team.
*To work unsupervised during out of hours shifts and to maintain a safe administrative service and to contact staff to arrange cover when sickness absence occurs out of hours shifts.
*To...