Full job descriptionFindCore are thrilled to be assisting a fast-growing customer support business with the recruitment of a Benefits Claims Advisor.
Permanent, full-time position based in Altrincham.
This is a client-focused role supporting predominantly older customers through Attendance Allowance claims. You will speak with clients about their health, personal circumstances and day-to-day care needs, then turn those conversations into clear, detailed and accurate claims.
Salary
Fully negotiable, depending on experience + additional benefits
Key Responsibilities
*Manage claims from initial client interview through to completion.
*Conduct structured telephone appointments with clients, typically lasting 30–60 minutes.
*Discuss medical conditions, symptoms, treatment and day-to-day care requirements.
*Ask detailed follow-up questions to fully understand each client’s circumstances.
*Identify important information that may otherwise be overlooked.
*Prepare accurate, detailed and professionally written claims.
*Maintain high standards of spelling, grammar and written communication.
*Keep accurate client records and case notes.
*Manage a busy caseload and ensure claims progress efficiently.
*Work closely with the wider team to maintain excellent customer service.
Skills & Experience
*Compassionate, patient and confident speaking with older customers.
*Excellent listening and communication skills.
*Strong written English with excellent attention to detail.
*Comfortable discussing sensitive health and personal care matters.
*Able to understand and process detailed medical information.
*Highly organised with the ability to manage multiple cases.
*Previous Attendance Allowance experience is not required as full training will be provided.
*Experience within healthcare, nursing, social care, occupational therapy, physiotherapy, medical administration, case management, legal services or support work would be advantageous.
*A medical or healthcare background would be particularly beneficial.
What’s on Offer
*Fully negotiable salary depending on experience.
*Permanent, full-time position.
*Full training provided.
*Genuine progression opportunities as the company continues to grow.
*Meaningful role where your work can make a real difference to clients and their families.
*Supportive, fast-growing working environment.
*Opportunity to develop specialist knowledge within claims and client support.
Please apply.