Full job descriptionAbout the Role
An overseas banking institution is seeking a Payments & Investigations Manager, this role is critical in ensuring the efficient processing of payments while leading investigations into payment discrepancies, fraud risks, and operational issues across cross-border transactions.
You will play a key role in maintaining the integrity of our payment systems, ensuring compliance with international regulations, and delivering excellent service to both internal and external stakeholders.
Key Responsibilities
*Oversee daily payment operations, including domestic and international transfers
*Lead and manage investigations into payment discrepancies, delays, and exceptions
*Monitor and mitigate risks related to fraud, AML, and financial crime
*Ensure compliance with international banking regulations and internal policies
*Liaise with correspondent banks and global partners to resolve payment issues
*Manage and develop a team, driving performance and continuous improvement
*Analyse trends and implement process enhancements to improve efficiency and accuracy
*Prepare reports for senior management on payment activity, risks, and investigation outcomes
Requirements
*Proven experience in payments operations and investigations within a banking environment
*Strong knowledge of SWIFT, international payments, and reconciliation processes
*Understanding of AML, KYC, and financial crime regulations
*Excellent analytical and problem-solving skills
*Strong leadership and team management experience
*Ability to work under pressure and manage multiple priorities
*High attention to detail and strong organisational skills
*Excellent communication skills, with the ability to liaise across international teams
What We Offer
*Competitive salary and expatriate benefits (if applicable)
*Opportunity to work in a dynamic, international banking environment
*Career progression and professional development opportunities
*Collaborative and diverse workplace culture