Full job descriptionKeoghs are seeking a Team Leader to join our Pre Litigated Motor Team in Liverpool.They will manage and support a team of Pre Litigated Motor claims handlers.They will also manage a small caseload of complex motor claims.

Key Responsibilities


*The achievement of the team’s targets and operational measures
*Delivery of a quality service
*Client service compliance
*Review and allocate new claims as appropriate with regards to the value and complexity of the case and approve offers from clients
*Identify the teams’ training needs and recommend appropriate training solutions to meet performance requirements
*Hold regular 1-2-1s with staff to maximise performance and to acknowledge good performance
*Assist the Client Service Team with the preparation of client, team and sector analysis and statistics
*The Team Leader will report directly to the Head of Operations and support other Team Leaders as and when necessary. In addition, the Team Leader will handle a small caseload (c.50) of complex motor claims. The Team Leader will report directly to the Head of Operations and support other Team Leaders as and when necessary.

Skills, Knowledge & Expertise
*Highly developed knowledge of processes, systems and procedures
*Strong technical knowledge of Motor claims
*Excellent analytical and problem solving skills
*Excellent understanding of client protocols
*Excellent communication skills
*Ability to utilise interpersonal skills to influence and negotiate
*Excellent organisational skills
*Able to initiate and maintain business relationships
*Shows commercial awareness in understanding of the market and industry
*Demonstrates a passion for the business and their role
*Demonstrates an understanding of business development strategies and a willingness to support



Job Benefits