Customer Service Advisor
other jobs ii Recruitment Consultancy
Added before 2 Days
- England,West Midlands,Worcestershire
- Full Time, Permanent
- £25,000 - £27,500 per annum
Job Description:
Full job descriptionWHAT’S IN IT FOR YOU?*Supportive team environment
*Hybrid working pattern with flexible in-office days
*25 days’ holiday plus bank holidays
*Life Assurance x 3
*Employer pension scheme (8%)
*Paid day for volunteering each year
*Staff discounts on products
*Discretionary bonus scheme up to £2,400 annually
MUST HAVE’S*Experience in a customer service role
*Excellent communication skills (verbal and written)
*Proactive approach to customer servicing
*Strong organisational skills with attention to detail
*Ability to work under pressure and meet SLAs
*Good computer literacy and quick to learn new processes
NICE TO HAVE’S*Experience with e-commerce platforms (Shopify, NetSuite, Amazon)
*Experience resolving customer complaints and escalations
*Knowledge of courier processes and logistics
*Experience working in retail or product-focused environments
SO, WHAT WILL YOU BE DOING?*Handling high volumes of customer enquiries via all communication channels
*Providing product advice, aftercare, and support to customers
*Resolving queries related to orders, refunds, and deliveries promptly
*Communicating with courier providers to resolve shipping issues
*Responding to online reviews and feedback on FeeFo & Trustpilot
*Processing and managing orders on Shopify and internal systems
*Monitoring order statuses and customer accounts in NetSuite
*Addressing customer complaints and escalating when necessary
*Collaborating with internal teams such as Stock Control, e-Commerce, and Quality Control
*Contributing to continuous improvement of customer journey and satisfaction
*Supporting additional business needs, including potential additional duties or training
HELPFUL EXTRAS*Willingness to work additional hours during peak periods
*Attending occasional product training sessions
*Team-oriented mindset and flexibility
Interested? Send your CV to i2i Recruitment today!
Our mission of ’Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.
We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it’s successful.
*Hybrid working pattern with flexible in-office days
*25 days’ holiday plus bank holidays
*Life Assurance x 3
*Employer pension scheme (8%)
*Paid day for volunteering each year
*Staff discounts on products
*Discretionary bonus scheme up to £2,400 annually
MUST HAVE’S*Experience in a customer service role
*Excellent communication skills (verbal and written)
*Proactive approach to customer servicing
*Strong organisational skills with attention to detail
*Ability to work under pressure and meet SLAs
*Good computer literacy and quick to learn new processes
NICE TO HAVE’S*Experience with e-commerce platforms (Shopify, NetSuite, Amazon)
*Experience resolving customer complaints and escalations
*Knowledge of courier processes and logistics
*Experience working in retail or product-focused environments
SO, WHAT WILL YOU BE DOING?*Handling high volumes of customer enquiries via all communication channels
*Providing product advice, aftercare, and support to customers
*Resolving queries related to orders, refunds, and deliveries promptly
*Communicating with courier providers to resolve shipping issues
*Responding to online reviews and feedback on FeeFo & Trustpilot
*Processing and managing orders on Shopify and internal systems
*Monitoring order statuses and customer accounts in NetSuite
*Addressing customer complaints and escalating when necessary
*Collaborating with internal teams such as Stock Control, e-Commerce, and Quality Control
*Contributing to continuous improvement of customer journey and satisfaction
*Supporting additional business needs, including potential additional duties or training
HELPFUL EXTRAS*Willingness to work additional hours during peak periods
*Attending occasional product training sessions
*Team-oriented mindset and flexibility
Interested? Send your CV to i2i Recruitment today!
Our mission of ’Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.
We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it’s successful.
Job number 4133250
Increase your exposure to recruiters with ProJobs
Thousands of recruiters are looking for you in the Job Master profile database, increase your exposure 4 times with a ProJob subscription
You can cancel your subscription at any time.
metapel
Company Details:
ii Recruitment Consultancy
Company size: 10–19 employees
Industry: Recruitment Consultancy
i2i recruitment is a unique independent recruitment agency based in Cheltenham providing recruitment solutions for the South West Region, taking a per...