Full job descriptionJob Title: Customer Care - Processing Coordinator

Location: Cambridge

Salary: £26,000 - £30,000

Working Pattern: Full-time (Office Based)

An established and growing organisation is seeking a proactive
and detail-oriented Customer Care / Processing Coordinator to
join its central operations team. This role plays a key part in
delivering a seamless customer journey, supporting order
processing, quotations, and aftersales care.

Key Responsibilities:

* Process customer orders across retail, homecare, and care home
sectors
* Prepare and issue accurate quotations following enquiries and
assessments
* Provide customers with timely updates on delivery schedules and
proof of delivery
* Liaise with third-party warehouse partners to ensure efficient
fulfilment
* Support the sales team with administrative and customer-related
tasks
* Provide product support and guidance over the phone
* Handle aftersales queries and resolve issues efficiently
* Maintain accurate records and ensure internal systems are kept
up to date

Candidate Requirements:

* Previous experience in a customer service or order processing
role
* Strong organisational skills with excellent attention to
detail
* Confident telephone manner and strong communication skills
* Understanding of UK geography and ability to plan travel
efficiently
* Ability to work both independently and as part of a team
* Good IT skills, including experience using internal systems or
databases
* A proactive and positive approach with a strong work ethic
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This role offers the opportunity to join a collaborative and
fast-paced environment, ideal for someone who enjoys delivering
excellent customer service while managing multiple priorities.

Please apply via the advert or contact Megan at Eclectic
Recruitment for more information. We endeavour to reply to every
candidate, every time, but if you haven’t heard back within 10
days, please understand that you have unfortunately been
unsuccessful for this position, or the position has been filled.
Please call the office or send an email to discuss other
potential opportunities.