Full job descriptionRole Customer Support Analyst

Location: Cambridge (fully office-based)

Offer £29,000 - £32,000

We are delighted to be working with a well-established business
to recruit a Customer Support Analyst. You will provide support
across phone, email and live chat, while managing a varied
caseload and working closely with internal teams.

Key Responsibilities:

* Provide professional, customer-focused support via phone, email
and live chat, resolving queries efficiently.
* Process system changes and arrange engineer service
appointments
* Ensure customer information is accurately recorded.
* Provide customers with guidance and escalate more detailed
training where appropriate.

The Ideal Candidate:

* Must be a native French speaker and fluent in English
* Can speak Spanish and/or Italian
* Previous experience in a customer service or support role,
ideally involving phone, email and live chat.
* Excellent communication skills with a professional telephone
manner and strong customer service focus.
* Logical and methodical approach to problem solving, with
excellent attention to detail.
* Comfortable managing a high volume of cases and prioritising
workload effectively.

This role would suit someone who enjoys solving problems, working
directly with customers and providing a high standard of service.
Previous technical support experience would be beneficial,
although strong customer service and logical problem-solving
skills are equally important.

Please apply via the advert or contact Megan at Eclectic
Recruitment for more information.

We endeavour to reply to every candidate, every time, but if you
haven’t heard back within 10 days, please understand that you
have unfortunately been unsuccessful for this position, or the
position has been filled. Please call the office or send an email
to discuss other potential opportunities.