Full job descriptionService & Compliance Team LeaderLocation: Wolverhampton, WV11 1XR (Onsite)
Salary: £30,000 rising to £32,000 upon successful completion of probation
About the RoleOur client is seeking a highly organised and detail-focused Service & Compliance Team Leader to oversee statutory servicing and compliance activities across a national estate of more than 350 sites throughout England, Wales, Scotland, and Ireland.
This role is ideal for someone with experience in compliance, facilities, service administration, or multi-site operations who enjoys analysing data, reviewing reports, managing contractors, and ensuring business-wide compliance standards are maintained.
Key ResponsibilitiesCompliance & Servicing*Oversee mandatory servicing and compliance activities across a large multi-site estate.
*Review service reports relating to pest control, refrigeration, oven servicing, and other statutory compliance activities.
*Identify non-compliance issues and ensure corrective actions are logged and completed.
*Maintain accurate records to support audit and compliance requirements.
*Track outstanding actions, overdue servicing, and missed visits.
*Escalate critical compliance or recurring issues to relevant stakeholders.
Data Analysis & Reporting*Analyse compliance data to identify trends, risks, and recurring issues.
*Produce regular compliance reports and performance updates.
*Prepare and deliver quarterly presentations to management.
*Utilise Microsoft Excel for tracking, reporting, and data management.
*Create clear and professional PowerPoint presentations.
Supplier & Stakeholder Management*Liaise with external contractors and service providers.
*Monitor service standards and contractor performance.
*Support site teams with compliance-related queries.
*Work collaboratively with internal stakeholders to ensure actions are completed.
Skills & ExperienceEssential*Previous experience in a compliance, facilities, administration, operations, or service management role.
*Exceptional attention to detail and ability to interpret technical reports.
*Strong organisational and workload management skills.
*Good Microsoft Excel skills, including data sorting, filtering, and basic formulas.
*Confident using PowerPoint to create professional presentations.
*Excellent communication skills, both written and verbal.
*Ability to work independently and take ownership of compliance activities.
Desirable*Experience in facilities management or statutory compliance.
*Knowledge of servicing requirements relating to refrigeration, catering equipment, or pest control.
*Experience managing multi-site operations.
*Previous contractor or supplier management experience.
What We’re Looking For*Methodical and highly organised
*Strong analytical skills
*Proactive approach to risk identification
*Comfortable working with large volumes of data and reports
*Confident communicator with strong stakeholder management skills
*Reliable with a consistent attention to detail
Why Apply?*Salary progression following probation
*Opportunity to support a large national operation
*Varied role combining compliance, reporting, analysis, and stakeholder engagement
*Stable and growing business environment
Apply TodayIf you have experience in Compliance, Facilities Management, Property Compliance, Service Administration, Operations Coordination, Contractor Management, or Multi-Site Support, we’d love to hear from you.
Apply now to be considered for this Service & Compliance Team