Full job descriptionAccount Manager (Public Sector)
Location: Gateshead (Office-Based)
Salary: Competitive, DOE
Hours: Full-Time or Part-Time Considered
An established and successful North East business is seeking an experienced Account Manager to join its friendly and supportive team in Gateshead.
This is a varied role combining customer account management with operational coordination. You’ll be responsible for managing client relationships, coordinating service delivery, monitoring performance against contractual KPIs, and ensuring customer requirements are met efficiently and professionally.
Key Responsibilities
*Managing a portfolio of public sector client accounts.
*Acting as the primary point of contact for customer enquiries and ongoing requirements.
*Coordinating and allocating work to external resources.
*Monitoring contract performance and service delivery against agreed KPIs.
*Building and maintaining long-term customer relationships.
*Managing customer expectations and resolving issues effectively.
*Maintaining accurate records and updating internal systems.
*Liaising with clients regarding upcoming requirements and service needs.
*Working collaboratively with the wider team to ensure seamless service delivery.
Essential Requirements
*Previous experience working within a public sector procurement environment.
*Strong understanding of public sector contracts, frameworks, and tender-based service delivery.
*Experience managing client relationships within local government, central government, healthcare, education, housing, or other public sector organisations.
*Proven ability to monitor KPIs and ensure contractual obligations are met.
*Excellent organisational skills and attention to detail.
*Strong communication and stakeholder management skills.
*Ability to manage multiple priorities in a fast-paced environment.
*Competent IT skills, including Microsoft Office applications.
Desirable
*Experience working with procurement frameworks and public sector service contracts.
*Background in account management, service delivery, contract management, or operational coordination.
*Knowledge of contract compliance and supplier performance monitoring.
What’s on Offer?
*Competitive salary dependent on experience.
*Full-time or part-time hours considered.
*Office-based role in Gateshead.
*Free on-site parking and excellent transport links.
*Opportunity to join a well-established, financially secure business.
*Supportive team environment with genuine opportunities to make an impact.
Please note: Due to the nature of the client portfolio, applicants must be able to demonstrate previous experience working with public sector procurement processes, contracts, or framework agreements. This is an essential requirement for the role.