Sales Administrator
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Added before 17 hours
- England,Yorkshire and The Humber,West Yorkshire
- Full Time, Permanent
- £26,000 - £30,000 per annum, inc benefits
Job Description:
Full job descriptionWe are recruiting on behalf of our client based in Wakefield who are seeking a dedicated Customer Service Coordinator to act as the primary contact for customers throughout the sales order process. This role involves managing product distribution, handling customer complaints, and supporting the day-to-day operations of the customer service team. The ideal candidate will be enthusiastic about providing exceptional service and capable of handling both UK and international customer interactions.
Day-to-day of the role:
*Receive and process customer orders onto the system.
*Allocate stock to orders, ensuring effective stock turnover.
*Keep customers apprised of any changes or updates to their orders.
*Monitor and meet customer-specific requirements in relation to their orders.
*Work closely with key service providers to ensure in-full, on-time deliveries.
*Identify areas of improvement within the supply chain.
*Maintain and update customer account data on the ERP system.
*Communicate regularly with the wider Supply Chain team to ensure stock availability.
*Liaise with customer account managers to ensure customer requirements are met.
*Monitor customer order patterns and chase for future orders as required.
*Develop relationships with customer counterparts in the sales order process.
*Deliver the customer charter principles and values.
*Perform other office administration as required.
Required Skills & Qualifications:
*Enthusiastic about customer service with a desire to please and go the extra mile.
*Excellent English written and verbal communication skills.
*Strong IT skills, particularly in Excel and other Microsoft Office applications.
*Proactive and capable of working individually as well as part of a wider team.
*Organised, logical, and methodical with an eye for detail.
*Ability to multi-task and cope with regularly changing priorities.
*Experience of domestic and international supply chains and/or logistics (desirable).
*Experience with Business Central ERP system (desirable).
Benefits:
*Competitive salary based on experience.
*Comprehensive benefits package.
*Opportunities for professional growth and development.
Day-to-day of the role:
*Receive and process customer orders onto the system.
*Allocate stock to orders, ensuring effective stock turnover.
*Keep customers apprised of any changes or updates to their orders.
*Monitor and meet customer-specific requirements in relation to their orders.
*Work closely with key service providers to ensure in-full, on-time deliveries.
*Identify areas of improvement within the supply chain.
*Maintain and update customer account data on the ERP system.
*Communicate regularly with the wider Supply Chain team to ensure stock availability.
*Liaise with customer account managers to ensure customer requirements are met.
*Monitor customer order patterns and chase for future orders as required.
*Develop relationships with customer counterparts in the sales order process.
*Deliver the customer charter principles and values.
*Perform other office administration as required.
Required Skills & Qualifications:
*Enthusiastic about customer service with a desire to please and go the extra mile.
*Excellent English written and verbal communication skills.
*Strong IT skills, particularly in Excel and other Microsoft Office applications.
*Proactive and capable of working individually as well as part of a wider team.
*Organised, logical, and methodical with an eye for detail.
*Ability to multi-task and cope with regularly changing priorities.
*Experience of domestic and international supply chains and/or logistics (desirable).
*Experience with Business Central ERP system (desirable).
Benefits:
*Competitive salary based on experience.
*Comprehensive benefits package.
*Opportunities for professional growth and development.
Job number 4151708
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