Full job descriptionAssistant Manager - Convenience Retail
Salary: £30,255
Hours: Full Time, 40 hours per week (including weekends and bank holidays)
Important Information
*Assessment Day: Thursday 1st October
*Successful candidates may be invited to a second-stage face-to-face interview
*Initial 9 weeks of training will be based in Birmingham
*Enjoy at least one day off every weekend
The Role
We are looking for a proactive and hands-on Assistant Manager to support the day-to-day running of a busy convenience store. This is an excellent opportunity for a retail professional who enjoys leading teams, delivering great customer service and driving operational standards.
Key Responsibilities
Store Operations
*Support the daily management of the store
*Oversee stock replenishment, deliveries and stock rotation
*Manage tills and cash handling procedures
*Ensure high standards of merchandising, cleanliness and product availability
*Assist with store opening and closing duties
*Maintain compliance with health, safety and food safety regulations
*Monitor waste, stock loss and inventory control
Team Leadership
*Lead, motivate and develop store colleagues
*Support recruitment, training and onboarding activities
*Create staff rotas and ensure appropriate store coverage
*Conduct performance reviews and provide coaching
*Manage employee relations matters fairly and professionally
Customer Service
*Deliver an excellent customer experience
*Resolve customer queries and complaints effectively
*Build positive relationships with customers and the local community
*Promote customer loyalty and repeat business
Commercial Performance
*Support the achievement of sales and profitability targets
*Monitor key performance indicators, including availability, waste and shrinkage
*Help control store costs and maximise efficiency
*Produce accurate reports when required
About You
*Previous retail supervisory or management experience is desirable
*Strong leadership and communication skills
*Organised with excellent problem-solving abilities
*Able to thrive in a busy, fast-paced environment
*Customer-focused with a hands-on approach
*Flexible to work varying shifts, weekends and bank holidays
What We Offer
*Competitive salary of £30,255
*30 days annual leave
*Birthday day off
*Discretionary annual bonus
*Holiday buy-back scheme
*At least one day off every weekend
*Quarterly social events
*High street discounts
*Structured training and development
*Excellent career progression opportunities
If you’re an ambitious retail professional looking to take the next step in your career, we’d love to hear from you.