Full job descriptionTenant Liaison Officer (Temporary Contract)
Location: Greater Manchester & Liverpool (Home Based)

Contract: Temporary Contract to March 2027 (Potential Extension)

Start Date: Immediate

Rate: £16 - £24 per hour (depending on experience)
About the Role
We are seeking an experienced Tenant Liaison Officer to support a major Social Housing investment programme across Greater Manchester and Liverpool.
Working on behalf of a leading Social Housing Landlord, you will act as the key point of contact for residents throughout the delivery of planned improvement works, including:
*Kitchen replacements
*Bathroom replacements
*Window replacements
*Door replacements
This is a home-based role with regular travel required across Greater Manchester and Liverpool. The successful candidate will work closely with residents, contractors, surveyors and client representatives to ensure a positive customer experience throughout the programme.
Key Responsibilities
*Work alongside the Project Surveyor, visiting properties included within the programme of works.
*Arrange and coordinate resident appointments and property visits.
*Build and maintain positive relationships with tenants throughout the duration of the works.
*Manage resident enquiries, concerns and complaints, ensuring timely resolution.
*Maintain accurate records of all resident contact and communications.
*Support residents with choices relating to kitchens, bathrooms, windows and doors, ensuring selections are documented and confirmed.
*Work collaboratively with appointed contractors to facilitate smooth project delivery.
*Complete regular KPI and performance reporting.
*Upload and download project information using client systems, including QL where required.
*Act as an extension of the client’s Investment Team.
Requirements
*Previous experience as a Tenant Liaison Officer, Resident Liaison Officer or Customer Liaison Officer within Social Housing, Planned Maintenance or Refurbishment programmes.
*Strong communication and customer service skills.
*Experience working within occupied residential properties.
*Ability to work independently and manage your own workload.
*Excellent organisational and record-keeping skills.
*Comfortable using Microsoft Office and client management systems.
*Full UK Driving Licence.
Essential
*Own vehicle with appropriate business insurance.
*Own IT equipment suitable for remote working.
*Ability to travel regularly across Greater Manchester and Liverpool.
*Available for an immediate start.
*Able to work on your own initiative and manage a varied workload independently.
Desirable
*Enhanced DBS/CRB Certificate.
*Experience working on Kitchens, Bathrooms, Windows & Doors programmes.
*Experience using QL housing management systems.
What’s on Offer?
*Immediate start.
*Long-term contract through to March 2027.
*Opportunity for contract extension.
*Home-based flexibility.
*Opportunity to work on a significant Social Housing investment programme.
If you have a proven track record in resident engagement within Social Housing and are looking for your next contract opportunity, we’d love to hear from you.