Full job description

Supported Housing OfficerFull Time | £33,000 per annum (rising after 12 months) + Benefits
Location: Central London
Are you passionate about supporting vulnerable people to achieve independence and positive life outcomes?
We are recruiting for two Supported Housing Officers to join a well-established supported housing provider in Central London. This is an excellent opportunity for experienced housing professionals who are committed to delivering high-quality support and housing management services to residents with a range of support needs.
Working as part of a dedicated team, you will provide person-centred support, help residents develop independent living skills, and contribute to creating a safe, inclusive and supportive environment.
The RoleAs a Supported Housing Officer, you will:
*Assess referrals and determine suitability for accommodation and support services.
*Conduct resident inductions and support individuals settling into their accommodation.
*Develop and deliver outcome-focused support plans tailored to residents’ needs.
*Support residents to access welfare benefits, housing options, training, education and employment opportunities.
*Build positive and professional relationships with residents while managing challenging behaviours appropriately.
*Identify, assess and manage risks, ensuring safeguarding responsibilities are met.
*Liaise effectively with statutory agencies, support providers and other external partners.
*Help residents maximise their income through welfare benefits and housing benefit claims.
*Monitor, collect and manage rent and service charge payments, taking proactive action on arrears.
*Maintain accurate case records, reports and housing management documentation.
*Respond to resident concerns and complaints professionally and sensitively.
*Contribute to maintaining a safe, clean and welcoming living environment.
*Participate in team meetings, handovers and service development activities.
About YouTo be successful in this role, you will have:
*Experience working within supported housing, homelessness, housing support, or a related environment.
*Experience supporting vulnerable individuals through structured support planning and goal setting.
*Knowledge of welfare benefits, including housing benefit and universal credit.
*Experience of managing rent arrears and maximising resident income.
*Strong understanding of safeguarding, risk assessment and housing management good practice.
*Ability to build positive working relationships with residents and partner agencies.
*Experience working with individuals who may present with complex needs or challenging behaviour.
*Excellent communication, influencing and negotiation skills.
*Strong organisational skills and the ability to manage a varied workload.
*Ability to produce accurate records and professional reports.
*Good IT skills, including Microsoft Office applications.
What’s on Offer*Salary of £33,000 per annum
*Salary increase after 12 months
*Private healthcare and life assurance
*Interest-free season ticket loan
*Cycle-to-work scheme
*Ongoing learning and development opportunities
*Career progression within a growing organisation
*Supportive and collaborative working environment
Additional Information*This is a full-time position working on a 7-day rota basis.
*Successful applicants will be required to complete an Enhanced DBS check.
*We are committed to equality, diversity and inclusion and welcome applications from all backgrounds.