Full job descriptionAccount ManagerLeicester | £35,000 + circa £5,000 realistic commission & car allowance
*Do you have B2B Account Management experience within telecoms, IT, technology or a related technical services environment?
*Are you confident managing established customer relationships while identifying opportunities to grow existing accounts?
*Would you like to join an established business where you can take real ownership of your client portfolio?
The Company:An established and growing B2B technology and communications business, providing solutions that help organisations improve the way they work and communicate.
With a strong existing customer base and a relationship-led approach, the business is now looking for an experienced Account Manager to take ownership of an established portfolio and contribute to its continued growth.
Role & Responsibilities of the Account Manager:*Manage and develop an established portfolio of B2B customers, acting as a trusted point of contact.
*Build strong, long-term relationships with customers and understand their changing business needs.
*Proactively identify opportunities to increase revenue through upselling and cross-selling.
*Conduct regular account reviews and identify opportunities to improve and develop customer solutions.
*Manage renewals, negotiations and retention activity.
*Monitor account health and proactively address potential risks or issues.
*Work closely with technical, operational and support teams to ensure excellent customer service.
*Maintain accurate CRM records, account plans, renewal dates and opportunity pipelines.
*Contribute to wider sales and marketing activity designed to retain and grow the customer base.
About You as the Account Manager:*Previous B2B Account Management or Client Management experience is essential.
*Experience within telecoms, IT, technology, managed services or another technical B2B environment is highly desirable.
*Proven ability to manage and develop an existing customer portfolio.
*Commercially minded, with experience of upselling, cross-selling or growing existing accounts.
*Strong relationship-building and communication skills.
*Proactive and organised, with excellent follow-through.
*Comfortable working with CRM systems and managing multiple accounts and opportunities.
*Confident communicating with both commercial and non-technical stakeholders.
*A genuine interest in understanding customers and finding solutions that add value.
Additional Benefits:*£35,000 basic salary
*Circa £5,000 commission
*Established B2B customer portfolio
*Opportunity to grow existing accounts and develop commercially
*Established and growing business
*Supportive team environment
*Long-term career development opportunities
If you’re an experienced B2B Account Manager with a background in telecoms, IT, technology or technical services, we’d love to hear from you.