Full job descriptionPosition Title: HR Coordinator
Reports to: Group HR Manager


Position Summary
Working closely with the HR Advisors and wider People Services team, the HR Coordinator will provide support across the full employee lifecycle, with a particular focus on Employee Relations administration, case management, HR compliance, HR systems and people administration.
The role will play a key part in supporting managers and employees with people-related matters, ensuring a professional, timely and customer-focused HR service whilst providing an excellent opportunity to develop a career within Human Resources.
This role is designed to provide significant exposure to:
*Employee Relations case management
*Workplace investigations
*Employment law and HR best practice
*Absence and performance management
*HR systems and people analytics
*The full employee lifecycle
The position provides a clear development pathway towards an HR Advisor role, supported by hands-on exposure to multiple, complex Employee Relations matters, and operational HR responsibilities.
We are currently considering applications from those seeking either a part time or term time flexible working arrangement as well as full time.


Employee Relations
*Act as a first point of contact for HR and Employee Relations queries from managers and employees.
*Respond to queries relating to absence, sickness, disciplinary, grievance, appeals and other people matters.
*Provide guidance on straightforward HR and Employee Relations matters within agreed procedures.
*Support managers by signposting policies, guidance and employee relations processes.
*Monitor active Employee Relations cases, ensuring key actions, review dates and deadlines are managed effectively.
*Prepare employee relations documentation including invitations, outcome letters, meeting packs and supporting correspondence.
*Coordinate Employee Relations meetings including investigations, welfare meetings, disciplinary hearings, grievances and appeals.
*Monitor Employee Relations trends and employee concerns, identifying themes and escalating potential risks appropriately.
*Maintain accurate and confidential employee records, HR documentation and Employee Relations case files.
*Support HR Advisors with escalated cases across the Group.


HR Administration
*Support right-to-work checks and ensure compliance records are accurately maintained.
*Prepare contracts of employment, contractual amendments and employment-related correspondence.
*Process employee lifecycle changes including promotions, salary reviews, transfers and changes to working arrangements.
*Support employee engagement, wellbeing and retention initiatives.
*Ensure all employees receive a professional and consistent HR experience.
*Support the People Services department and wider central functions with ad hoc administrative and project work as required.


Person Specification
*Previous experience within an HR Administrator, HR Assistant, People Services or HR support position.
*Experience supporting Employee Relations cases.
*Understanding of HR processes and Employee Relations principles.
*Experience maintaining records and centralised systems.
*Experience within healthcare, recruitment or similar service-led sectors.
*Professional, approachable and people-focused.
*Ability to maintain confidentiality and exercise discretion.
*Ability to manage multiple priorities and deadlines.
*Ability to work effectively on both an independent and collaborative basis.
*Ability to communicate effectively both verbally and in writing with stakeholders at all levels.