Full job descriptionCustomer Analytics Manager | Fashion Retail | London (Hybrid) | 12-Month FTC | Up to £70k
We’re working with a leading British fashion retailer with a large store network, a major online presence and millions of active customers. They’re looking to hire a Customer Analytics Manager on a 12-month fixed-term contract.
This is a great opportunity for an experienced customer analytics professional to lead a team that has changed how the wider business uses customer data, helping teams such as finance and brand marketing make better customer decisions every day.
The role will involve:
*Owning the customer analytics agenda across customer behaviour, retention, loyalty, profitability and lifetime value
*Leading customer reporting and deep-dive analysis
*Turning complex data into clear, commercial recommendations for senior stakeholders
*Driving advanced analytics, including segmentation, clustering, predictive modelling and campaign measurement
*Leading customer profiling to identify behavioural trends, opportunities and risks
*Acting as a trusted analytics partner to stakeholders across the business
*Building clear customer stories that link behaviour to sales, retention and commercial performance
We’re particularly interested in candidates with a strong core background in customer analytics and customer insight.
You’ll need strong SQL and data visualisation skills, as well as hands-on experience with advanced techniques such as segmentation, clustering, regression and predictive modelling (for example k-means and random forest).
Strong stakeholder communication is essential, as this role involves influencing senior teams across the business. Line management experience would be a bonus.
Salary: Up to £70k + benefits
Location: London (hybrid)
Contract: 12-month fixed-term contract
If interested, please apply below to find out more.