Full job descriptionJob detailsDetails*Title: Transport Officer - Concession Travel & Ticketing
*Reference: SCC/TP/287914/6040
*Positions: 1
*Salary: £33,552 - £35,763 per annum
*Category: Travel and Transport
*Contract type: Permanent
*Working hours: 36 hours per week
*Posted on: 28 September 2026
*Closing date: 18 October 2026
*Directorate: PLACE
*Location: Victoria Gate, Chobham Road, Woking, GU21 6JD
DescriptionThe starting salary for this role is £33,552 per annum based on working 36 hours per week. We support hybrid working with a requirement for a minimum of 2 days spent in the office. The office base for this role is Victoria Gate in Woking.
Our Offer to You
*26 days’ holiday, rising to 28 days after 2 years’ service and 30 days after 5 years’ service
*Option to buy up to 10 days of additional annual leave
*Up to 5 days of carer’s leave per year
*Paternity, adoption and dependents leave
*A generous local government salary related pension
*Opportunity to undertake higher education apprentice courses linked with the University of Chichester
*An Employee Assistance Programme (EAP) to support health and wellbeing
*Learning and development hub where you can access a wealth of resources
*Wellbeing and lifestyle discounts including gym, travel, and shopping
*A chance to make a real difference to the lives of our residents
About the Role
We are looking for a proactive and well-organised Transport Officer (Concessionary Fares & Ticketing) to support the effective delivery of Surrey’s travel and ticketing initiatives. This is a key role within the Passenger Transport Projects Team, within the Highways, Transport and Network Management Service, ensuring the smooth day-to-day administration of schemes that help residents access essential travel by bus - the English National Concessionary Travel Scheme (ENCTS) and the Surrey LINK initiatives.
Working closely with the Passenger Transport Projects Team Manager and the Senior Transport Officer (Concessionary Travel & Ticketing), you will play a vital part in ensuring these schemes operate efficiently, accurately, and in line with national guidance.
As a Transport Officer (Concessionary Fares and Ticketing) you will
*Oversee the day-to-day administration and coordination of the English National Concessionary Travel Scheme (ENCTS) and LINK schemes.
*Support the effective delivery and ongoing operation of travel and ticketing initiatives for Surrey residents.
*Manage and respond to enquiries, undertake application assessments, and general customer communications relating to concessionary travel.
*Work with internal teams, transport operators, and external partners to ensure accurate processing and data flow.
*Maintain documentation, records, database management and reporting information to support scheme monitoring and compliance.
*Assist with the implementation of scheme changes, updates, and service improvements.
*Provide administrative support across the Passenger Transport Projects Team.
About You
To be considered for shortlisting your application will clearly evidence the following skills and our behaviours;
*Strong administrative and organisational skills with exceptional attention to detail
*Confidence in handling data, records, and customer information accurately
*Knowledge of digital applications
*Good IT skills and experience of database management systems
*A customer-focused approach, with excellent communication and interpersonal skills.
*Ability to work collaboratively across teams and with external partners.
*A proactive and adaptable attitude with the ability to manage multiple tasks and deadlines.
*Previous experience of working in a public transport environment
*Good working knowledge of the relevant transport legislation