Full job description

Customer Analytics Manager 12 Month FTCLondon (Hybrid) | Up to £70,000Looking for a role where you can shape customer strategy and influence senior decision-making? This Customer Analytics Manager position offers the opportunity to own the customer analytics agenda for a well-established retail business, delivering insight that drives customer growth, retention and commercial performance.The CompanyThis organisation is a leading consumer business with a large and highly engaged customer base across both digital and physical channels. Data and analytics sit at the heart of business decision-making, with established teams covering customer analytics, data science, AI and marketing analytics. They are now looking for a Customer Analytics Manager to join on a 12-month fixed-term contract and lead key customer insight initiatives.The RoleYou will be responsible for delivering strategic customer analytics and helping stakeholders make more informed customer-focused decisions.Key responsibilities include:*Owning customer analytics across retention, loyalty, profitability and customer lifetime value
*Delivering customer reporting, insight and deep-dive analysis to identify opportunities and risks
*Leading customer segmentation and profiling projects to better understand customer behaviour
*Applying advanced analytical techniques including clustering, predictive modelling, regression analysis and campaign measurement
*Translating complex analysis into clear, actionable recommendations for senior stakeholders
*Building strong relationships across the business and acting as a trusted analytics partner
*Developing compelling insight-led narratives that support commercial and customer objectives
Your Skills & Experience*Strong commercial experience in customer analytics, customer insight or CRM analytics
*Advanced SQL skills
*Strong data visualisation experience
*Experience delivering segmentation, clustering, predictive modelling and campaign measurement
*Understanding of techniques such as k-means clustering, random forest and regression analysis
*Excellent stakeholder engagement and communication skills
*Ability to translate analytical findings into business recommendations
*Previous people management or mentoring experience would be beneficial
What They Offer*Salary up to £70,000
*Competitive benefits package
*Hybrid working model based in London
*Opportunity to lead a high-impact customer analytics function
*Exposure to senior stakeholders across a data-driven organisation
*Valuable experience within a large-scale customer analytics environment
How to ApplyTo apply for this Customer Analytics Manager role, please submit your CV for consideration.