Full job description Customer Service Manager
Hereford
Negotiable Circa. £40,000


Autograph Recruitment is recruiting on behalf of our client for a Customer Service Manager based in Hereford.
This is a fantastic opportunity for someone local who enjoys bringing out the best in a team, building strong customer relationships and making a real difference to the service a business delivers.
You’ll take ownership of the customer service function, combining day-to-day team management with the opportunity to improve processes and shape the customer experience.


Responsibilities of Customer Service Manager:
* Leading and supporting the customer service team, helping them deliver a consistently high standard of service.
* Managing day-to-day workloads and ensuring customer enquiries are handled promptly and professionally.
* Taking ownership of escalated queries and complaints, finding practical solutions and keeping customers informed.
* Coaching team members, identifying training needs and supporting their development.
* Reviewing customer feedback and service performance to identify areas for improvement.
* Working closely with other departments to resolve issues and ensure a smooth customer journey.
* Improving processes to help the team work more effectively as the business develops.


The Ideal Candidate…
* A confident, approachable leader who cares about both people and customer service
* Experience in customer service management or a team leader role.
* Strong communication skills and the ability to build positive relationships.
* A calm, practical approach to handling challenging situations.
* Good organisational skills and the ability to manage competing priorities.
* Experience coaching and supporting a team.


Interested?
Apply today or contact Holly at Autograph Recruitment for a confidential chat.
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