Full job description Service Engineer - Fire and Security
Northeast
Permanent
Full time
£35,000 - £45,000 (DOE)

A well-established and growing provider of fire and security solutions is looking to appoint an experienced Fire & Security Service & Maintenance Engineer to join its engineering team.
This is an excellent opportunity for a skilled engineer seeking a varied role working across commercial and industrial sites, maintaining critical life safety and security systems. The successful candidate will be responsible for servicing, fault finding, testing, repairing and supporting a range of fire and security technologies while delivering a high standard of customer service.
The position offers long-term career development, ongoing training and the opportunity to work with a diverse portfolio of clients and systems.
The Role

As a Fire & Security Service & Maintenance Engineer, you will be responsible for:
*Carrying out planned preventative maintenance (PPM) visits across customer sites.
*Responding to reactive maintenance requests and emergency call-outs.
*Diagnosing faults and identifying root causes of system issues.
*Carrying out repairs, remedial works, component replacements and system modifications.
*Testing systems to ensure full operational performance and compliance.
*Producing accurate service reports and maintenance records.
*Advising customers on system performance and recommended improvements.
*Supporting installation and commissioning activities where required.
*Ensuring all work is completed safely, efficiently and in line with industry standards.
Systems Covered

You will work across a range of systems including:
*Fire Alarm Systems
*CCTV
*Access Control
*Intruder Alarms
*Disabled Refuge Systems
*Public Address Systems
*Induction Loop Systems
*Associated Network and Infrastructure Systems
Candidate Requirements
Essential Experience
*Proven experience within the Fire & Security industry.
*Strong service, maintenance and fault-finding background.
*Experience working on a variety of fire alarm and electronic security systems.
*Ability to diagnose faults and provide effective solutions.
*Strong organisational and problem-solving skills.
*Excellent communication and customer-facing abilities.
*Ability to work independently and as part of a team.
*Full UK Driving Licence.
Technical Knowledge

Applicants should demonstrate working knowledge of:
*BS 5839 Fire Detection & Alarm Systems
*BS 7671 IET Wiring Regulations
*BS EN 50174 Cabling Installation Standards
*NSI Codes of Practice
*Relevant manufacturer standards and industry best practices
Key Responsibilities
Service & Maintenance
*Deliver planned maintenance and inspection programmes.
*Attend breakdowns and reactive call-outs.
*Carry out fault diagnosis, repairs and corrective actions.
*Complete system testing and verification.
*Identify remedial works and improvement opportunities.
Compliance & Documentation
*Complete all service reports, certificates and electronic records accurately.
*Ensure compliance with relevant British Standards and company procedures.
*Maintain high levels of technical documentation and record keeping.
Customer Service
*Build and maintain strong relationships with customers.
*Communicate technical information clearly and professionally.
*Provide basic user training and system demonstrations where required.
*Deliver a consistently high standard of service.
Health & Safety
*Adhere to all health, safety and environmental procedures.
*Complete risk assessments and work safely at all times.
*Promote a positive health and safety culture across customer sites.
What’s on Offer?
*Competitive salary package
*Company vehicle
*Overtime opportunities
*Pension scheme
*Ongoing manufacturer and industry training
*Career development opportunities
*Stable, long-term employment with a growing business
*Supportive and professional working environment
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