Full job descriptionDesktop Support Engineer: Belfast - £14.35 per hour + Mileage


Role Summary


REED Technology Belfast are delighted to be partnering a local IT Support organisation, providing a Temporary Desktop Support Engineer for a project based in Belfast.


Working as part of an IT Support team, responsible for the installation and support of IT equipment to a large private sector organisation, this role will report to the IT Manager and will involve


Responsibilities:
*First point of contact for Customers
*Provide 1st Line diagnosis and resolution
*Maintain a high level of 1st time fix rates
*Logging incidents and service requests from customers received via telephone, email and customer portal and process accordingly
*To provide an excellent level of customer service and value to end users
*Escalation of tickets to resolver groups when required
*Ensure customers are kept updated on progress of tickets
*Prioritisation and management of workload and tasks, working within contractual Service Level Agreements
*Work in accordance to company policies, procedures and standards
*Maintain awareness of current appropriate technologies used by customers
*Update and share knowledge gained
Essential Criteria:
*Excellent knowledge of Windows 10/11
*Ability to audit PCs and to install software on the replacements
*Good troubleshooting skills of above software
*Ability to work unsupervised
*Good manner with customers (GP Practice managers)
*Ability to drive with own vehicle and appropriate insurance
Desirable Criteria

• Desktop/network support/ installation experience
Relevant security clearance, Access NI will be required for the successful candidates.
Hourly rate: £14.35 per hour