Full job descriptionComplaints Advisor Lead
Housing Association | Pitsea (Hybrid)Immediate StartOngoing Temporary Assignment£16.23 per Hour
We are recruiting for an experienced Complaints Advisor Lead to join a Housing Association based in Pitsea. This is an excellent opportunity for a customer-focused professional with housing complaints experience and a strong understanding of the Housing Ombudsman Complaint Handling Code.
Key Responsibilities
*Investigate and resolve resident complaints in a fair, timely and professional manner.
*Liaise with internal teams and contractors to gather evidence and progress cases.
*Ensure compliance with the Housing Ombudsman Complaint Handling Code 2024 and relevant regulations.
*Maintain accurate records on CRM systems and complaint management platforms.
*Draft complaint responses and provide clear updates to residents.
*Identify recurring issues and support service improvement initiatives.
Requirements
*Previous experience handling complaints within housing, customer service or a public sector environment.
*Strong understanding of the Housing Ombudsman Complaint Handling Code.
*Excellent verbal and written communication skills.
*Experience using CRM systems and complaint management software.
*Ability to manage a busy caseload and work to strict deadlines.
*Strong investigation, problem-solving and organisational skills.
What’s on Offer?
*Immediate start.
*Ongoing temporary assignment.
*Hybrid working arrangement.
*£16.23 per hour.
*Opportunity to work for a respected Housing Association focused on delivering excellent resident services.
Apply now with your updated CV for immediate consideration.