Full job descriptionHousing Services Manager£40 per hour Umbrella | £29.09 per hour PAYE
3-Month Contract
5 Days Per Week On-Site
We are seeking an experienced and dynamic Housing Services Manager to join a forward-thinking local authority and play a pivotal role in driving service improvement, strengthening accountability, and leading transformational change across housing services.
This is a senior leadership position within Housing Management, offering an excellent opportunity for a passionate housing professional to make a tangible impact on service delivery, resident satisfaction, and organisational performance.
About the RoleWorking closely with the Head of Housing Management, you will provide visible and proactive leadership across a range of housing functions, including:
*Tenancy Management
*Income Collection and Rent Recovery
*Estate Services
*Tenant Engagement
*Housing Support Services
You will be responsible for improving operational performance, embedding a culture of continuous improvement, and ensuring residents remain at the heart of service delivery.
Key Responsibilities*Lead, motivate and develop high-performing housing teams.
*Drive accountability, ownership and a positive customer-focused culture.
*Deliver measurable improvements in service performance, customer satisfaction and resident outcomes.
*Analyse performance data, customer feedback and quality assurance information to identify and resolve service issues.
*Support the delivery of the Council’s Housing Transformation Programme.
*Ensure compliance with housing legislation, consumer standards and regulatory requirements.
*Support inspection readiness and provide regulatory assurance.
*Work collaboratively with elected Members, senior leaders and internal stakeholders to deliver strategic housing objectives.
*Identify opportunities for service improvement and implement effective solutions that deliver tangible results.
About YouTo be successful in this role, you will have:
*A degree-level qualification or equivalent professional experience.
*CIH membership, a recognised housing qualification, or a willingness to work towards professional accreditation.
*A commitment to continuing professional development.
*Significant experience within housing management at a senior level.
*Strong leadership and people management skills, with a track record of developing successful teams.
*In-depth knowledge of housing legislation, regulatory requirements and consumer standards.
*Experience driving service improvement and organisational change.
*Excellent stakeholder management and communication skills.
*A data-driven approach to performance management and decision-making.
What’s on Offer?*Competitive rate of £40 per hour Umbrella (£29.09 PAYE).
*Initial 3-month contract.
*Opportunity to lead meaningful change within a key public sector housing service.
*A challenging and rewarding leadership role with significant impact on residents and communities.