Full job descriptionThe Head of Insurance & Claims Services will provide strategic and operational leadership for a large-scale claims and insurance function, overseeing the delivery of high-volume liability and motor claims services while managing significant financial, legal and reputational risk.
Leading a team of approximately 20 professionals, you will be responsible for driving service performance, continuous improvement, stakeholder engagement and operational excellence across a complex and highly visible function.
This role would suit an experienced leader with a strong background in claims operations, insurance services, legal claims management or another regulated environment where governance, risk management and customer outcomes are critical
Contract: 6 to 12 months
Payrate: £420.93 per day PAYE / £550 per day Umbrella
Location: Central London
The Head of Insurance & Claims Services will provide strategic and operational leadership for a large-scale claims and insurance function, overseeing the delivery of high-volume liability and motor claims services while managing significant financial, legal and reputational risk.


Leading a team of approximately 20 professionals, you will be responsible for driving service performance, continuous improvement, stakeholder engagement and operational excellence across a complex and highly visible function.


This role would suit an experienced leader with a strong background in claims operations, insurance services, legal claims management or another regulated environment where governance, risk management and customer outcomes are critical.


Key Responsibilities
*Leading and developing a multidisciplinary claims team of around 20 staff.
*Overseeing high-volume liability and motor claims operations.
*Driving performance through robust governance, KPIs and quality assurance frameworks.
*Managing relationships with insurers, brokers, legal partners, service providers and senior stakeholders.
*Leading transformation, service improvement and cost reduction initiatives.
*Managing supplier performance and contractual obligations.
*Providing strategic advice on claims, indemnity, insurance and organisational risk matters.
*Supporting long-term planning, policy development and service delivery improvements.
About You
We’re particularly interested in hearing from professionals who can demonstrate:
*Significant leadership experience within claims handling, insurance, legal services, risk management or similarly regulated environments.
*A proven track record of leading operational teams through change and transformation.
*Strong experience managing high-volume service delivery functions.
*The ability to develop and monitor performance frameworks using data and management information.
*Excellent stakeholder management and influencing skills.
*Experience managing outsourced providers, contracts and supplier performance.
*Strong commercial awareness with an understanding of financial risk and claims exposure.
*The ability to operate effectively at both strategic and operational levels.
Desirable Experience
*Insurance, indemnity or risk management leadership experience.
*Liability and/or motor claims expertise.
*Public sector experience.
*Service redesign, transformation or organisational change leadership.
Interested?
If your background aligns with the requirements outlined above and you would be interested in discussing a potential opportunity with the Metropolitan Police Service, we’d welcome a confidential conversation.