Full job description Front Office Trading Support Analyst

Location: London
Contract Length: 6 Months
Rate: Competitive (via umbrella)
Working Pattern: 100% onsite for the first 3-6 months, reducing to approximately 50-60% onsite thereafter.

Overview
We are seeking an experienced Front Office Trading Support Analyst to join a leading investment banking environment in London. This role sits within a high-performing front office support function that provides critical application and trading support across multiple business lines, including FX, Rates, Commodities, Syndicate and other front office trading desks. The team operates a "champion" model, where each analyst takes ownership of a specific business area or application suite while maintaining cross-coverage through designated backups.
This opportunity has arisen due to a combination of planned team departures and maternity cover requirements, creating an immediate need for individuals who can quickly integrate into a fast-paced trading environment and provide exceptional front office support.

Key Responsibilities
*Provide front office application and trading support across a broad range of business lines including FX, Rates, Commodities and other trading functions.
*Act as the primary support contact ("champion") for designated trading desks, business units or application suites.
*Investigate, troubleshoot and resolve production issues impacting front office users.
*Liaise with traders, sales teams, business users, developers, infrastructure teams and external support groups to drive issue resolution.
*Monitor critical trading applications and proactively identify potential issues before they impact the business.
*Support incident, problem and change management processes.
*Participate in application releases, deployments and post-release validation activities.
*Maintain support documentation, knowledge bases and operational procedures.
*Work collaboratively across multiple support functions to ensure seamless coverage across business areas.
*Develop a strong understanding of supported business processes and trading workflows.

Required Experience
*Previous experience in a Front Office Support, Trading Support, Application Support, or Investment Banking Support role.
*Exposure to front office trading environments within investment banking or financial services.
*Experience supporting one or more asset classes such as: *Foreign Exchange (FX)
*Rates
*Commodities
*Fixed Income
*Syndicate Trading

*Strong problem-solving and incident management capabilities.
*Excellent stakeholder management and communication skills.
*Comfortable working directly with front office users in a high-pressure environment.
*Experience supporting multiple business areas rather than a single trading desk is highly advantageous.

Technical Skills
Candidates should possess a solid technical foundation, although attitude and business support experience are considered more important than deep technical expertise.
Desirable skills include:
*SQL and database query writing
*Windows and Unix/Linux environments
*Basic scripting experience (Python, Shell or similar)
*Understanding of distributed systems and enterprise application support
*Knowledge of market data platforms and trading systems
*Familiarity with release, change and production management processes

Personal Profile
The successful candidate will demonstrate:
*Exceptional communication skills and the ability to work across multiple teams.
*A proactive, self-starting mindset with a strong desire to learn independently.
*Strong ownership and accountability.
*A hands-on approach to problem solving.
*The ability to adapt quickly to new business areas and applications.
*A positive attitude and willingness to support a varied front office environment.
Guidant, Carbon60, Lorien & SRG - The Vertage Group Portfolio are acting as an Employment Business in relation to this vacancy.