Aftersales Coordinator
other jobs Elevation Recruitment Group
Added before 1 Days
- England,Yorkshire and The Humber,West Yorkshire,Wakefield
- Full Time, Permanent
- Salary negotiable
Job Description:
Full job descriptionAftersales Coordinator
Birstall, Wakefield
£competitive
*37.5 hours per week
*Monday to Friday, 9.00am–5.00pm -30-minute lunch
*25 days’ holiday
*Office closure for 3 days over Christmas
*Free on-site parking
*Full training and support
*Friendly and relaxed working environment
Elevation Recruitment Group are working with a successful and established business based in Birstall, Wakefield who are looking to recruit an Aftersales Coordinator to join their team.
This is a varied and hands-on role within the aftersales team, supporting customers throughout the repair process and coordinating engineers, subcontractors and parts to ensure repairs are completed efficiently.
The Role
*Managing inbound customer enquiries via telephone and email
*Supporting private customers, businesses and Motability customers
*Coordinating vehicle repairs from initial enquiry through to completion
*Arranging engineers and subcontractors to attend repairs
*Liaising with the engineering and parts departments to ensure the correct parts are available
*Ordering parts from suppliers where required, including obtaining prices and checking availability
*Arranging for parts to be sent directly to customers or engineers
*Raising sales orders and ensuring costs are allocated correctly, including warranty work
*Processing invoices using Sage 200
*Passing repair jobs to engineers, who will then manage and schedule their own diaries
*Liaising with suppliers and internal departments to keep repairs moving
*Maintaining accurate records and keeping customers updated throughout the process
*Building knowledge of the company’s products and repair requirements
*Sending and monitoring customer feedback surveys following completed repairs
About You
*Excellent communication and customer service skills
*Strong organisation and attention to detail
*A proactive approach to problem solving
*Confidence liaising with suppliers, customers and internal teams
*Good IT skills, including Microsoft Office
*Experience using a CRM system
*The ability to work independently as part of a small team
Birstall, Wakefield
£competitive
*37.5 hours per week
*Monday to Friday, 9.00am–5.00pm -30-minute lunch
*25 days’ holiday
*Office closure for 3 days over Christmas
*Free on-site parking
*Full training and support
*Friendly and relaxed working environment
Elevation Recruitment Group are working with a successful and established business based in Birstall, Wakefield who are looking to recruit an Aftersales Coordinator to join their team.
This is a varied and hands-on role within the aftersales team, supporting customers throughout the repair process and coordinating engineers, subcontractors and parts to ensure repairs are completed efficiently.
The Role
*Managing inbound customer enquiries via telephone and email
*Supporting private customers, businesses and Motability customers
*Coordinating vehicle repairs from initial enquiry through to completion
*Arranging engineers and subcontractors to attend repairs
*Liaising with the engineering and parts departments to ensure the correct parts are available
*Ordering parts from suppliers where required, including obtaining prices and checking availability
*Arranging for parts to be sent directly to customers or engineers
*Raising sales orders and ensuring costs are allocated correctly, including warranty work
*Processing invoices using Sage 200
*Passing repair jobs to engineers, who will then manage and schedule their own diaries
*Liaising with suppliers and internal departments to keep repairs moving
*Maintaining accurate records and keeping customers updated throughout the process
*Building knowledge of the company’s products and repair requirements
*Sending and monitoring customer feedback surveys following completed repairs
About You
*Excellent communication and customer service skills
*Strong organisation and attention to detail
*A proactive approach to problem solving
*Confidence liaising with suppliers, customers and internal teams
*Good IT skills, including Microsoft Office
*Experience using a CRM system
*The ability to work independently as part of a small team
Job number 4213965
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