Full job description Accountabilities


1. Provides clinical governance and assurance - ensures all clinical coaching activities adhere to established standards, policies, and governance frameworks within the assigned Lot and benefit area.


2. Drives clinical standards and quality - leads initiatives to maintain and improve clinical standards across new entrants and experienced Health Professionals (HPs), ensuring consistency and calibration.


3. Acts as an escalation point for clinical priorities - serves as the primary clinical escalation contact for issues beyond operational remit, providing expert guidance and resolution.


4. Oversees coaching calibration and consistency - ensures alignment and consistency in coaching standards delivered by Clinical Support Coaches, fostering a culture of continuous improvement.


5. Monitors and analyses performance data – Utilises appropriate MI (including audit insights, quality dashboards, and other information as available) to shape lot wide coaching priorities, and embed best practices


6. Collaborates and works closely with Operational Managers/Leaders to provide clinical oversight for initiatives, projects, and process improvements, ensuring clinical integrity.


7. Acts as Clinical Subject Matter Expert (SME), providing expert clinical input across the business as required, supporting decision-making and strategic initiatives.


8. Provides governance of all HP support helplines, ensuring these are used appropriately, calls are logged as needed, and the helpline usage is in line with company standards.


Key Internal Stakeholders & Relationships


• Clinical Support Coaches
• Operational/Service Delivery Managers
• Heads of Clinical Assurance
• Quality Calibration and Audit Leads
• Head of Clinical Delivery/Assurance/Audit (PIP or WCA)
• Clinical Content Developer • Enhance DRG relationships, through attending meetings as and when required
• Engagement with the DWP as and when required


Key External Stakeholders & Relationships


• Clinical Support Coaches
• Operational/Service Delivery Managers
• Heads of Clinical Assurance
• Quality Calibration and Audit Leads
• Head of Clinical Delivery/Assurance/Audit (PIP or WCA)
• Clinical Content Developer • Enhance DRG relationships, through attending meetings as and when required
• Engagement with the DWP as and when required
Essential


• Qualified health professional with current registration/license to practice and continuous professional development compliance.
• Competent Disability Analyst in relevant benefit type, maintained approval and consistent performance in key role responsibilities.
• Worked as a competent Clinical Support Coach for a minimum of 1 year
• Proven experience as a coach and mentor, providing sensitive but robust constructive feedback, driving evidenced based quality improvement with positive outcomes.
• Approval and consistent performance in key approval tasks (PIP/WCA/SB)
• Able to deliver productivity and quality standards agreed between the Maximus and the Department


Desirable


• Management experience
• Experience of working within a multidisciplinary team and build positive working relationships with both clinical, operational and support services


Maximus Competencies


• Embraces Respect.
• Partners Effectively
• Creates Innovative Solutions
• Focuses on the Customer
• Demonstrates Compassion
• Takes Responsibility & Acts with Integrity
• A commitment to the principles and practices of diversity, equity, and inclusion


Individual competencies


• Manages own professional competence, accountability and application of professional skills, in accordance with the appropriate governing body/code of conduct and practice standards.
• Acts with integrity and accountability in all areas of work.
• Performance and quality focused.
• Ability to prioritise projects and tasks effectively
• Able to collate trends and provide support and insights to wider business
• Able to effectively develop and train coaches to improve/maintain appropriate standards
• Able to ensure that professional practice standards and "best practice" are maintained in all areas of work
• Flexible and adaptable
• Able to understand and respond proactively to changing customer/business needs






EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. • We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. • Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.