Full job descriptionCommunity Manager - Wellness


Location - Lancashire
Upto £42k
*Pension scheme.

*Private healthcare.

*Annual company performance-based bonus.

*25 days’ holiday plus bank holidays.

*Company events and team activities.

*Employee discount on company products.

*Free on-site gym.



Our client is a fast-growing, science-driven wellness and performance brand with an exceptionally engaged community at its heart.


The Role:
We’re looking for a Community Manager who understands that a great community is about much more than responding to comments.
You’ll be responsible for building genuine relationships with the people who interact with the brand every day - making existing community members feel valued, welcoming new audiences and turning conversations, feedback and stories into meaningful insight for the wider business.


Key Responsibilities:
*Own day-to-day community management across all social media platforms, responding to comments, DMs and mentions in a warm, authentic and on-brand way.

*Build genuine relationships with community members and create a sense of belonging around the brand.

*Recognise regular contributors, celebrate customer milestones and identify opportunities to strengthen relationships with highly engaged customers.

*Develop and deliver community initiatives including live sessions, Q&As, challenges, competitions and seasonal campaigns.

*Support the development and management of the brand’s ambassador programme, identifying potential advocates and nurturing long-term relationships.

*Understand how community behaviour differs across platforms including Instagram, TikTok, Facebook and other relevant channels.

*Identify conversations, trends and cultural moments that the brand should be part of.

*Monitor community sentiment, conversations and feedback across social and community platforms.

*Identify recurring questions, concerns, opportunities and emerging trends.

*Produce regular community insight reports, turning qualitative feedback into clear and actionable recommendations.

*Work closely with the Content Strategist to ensure community insight informs the editorial calendar and content strategy.



About You:
*3-5 years’ experience in Community Management, Social Media Management, Customer Engagement or a closely related role.

*Proven experience building and managing an engaged online community rather than simply managing social channels.

*Experience developing or supporting ambassador programmes, loyalty programmes, influencer communities or other relationship-led initiatives.



Why Apply:
*Join a fast-growing wellness and performance brand at an exciting stage of expansion.

*Take ownership of a highly engaged and loyal brand community with genuine influence over how it grows.

*Work closely with senior leadership, Marketing, Content, Creative and Product teams.

*Have a direct influence on content strategy, campaigns, product development and brand direction through customer insight.

*Build and develop ambassador, loyalty and community programmes from the ground up.

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