Full job description£400 to 450 GBP

Hybrid WORKING

Location: Manchester, North West - United Kingdom Type: Permanent

Lead Business Analyst

Manchester | 2 days per week on-site

£450 per day | Inside IR35

ASAP start

We are looking for an experienced Lead Business Analyst to join a major transformation programme within a large telecommunications organisation.

This is a senior role working across Sales & Fulfilment, helping to shape customer journeys, business capabilities and the processes required to support a more scalable and consistent customer experience.

The Role

You will work across business, product and technology teams to understand complex requirements, shape solutions and drive change across a large-scale transformation programme.

Key responsibilities will include: *Mapping and improving end-to-end customer journeys and business processes.
*Working across multiple products and capabilities to identify opportunities for standardisation and improvement.
*Supporting the development of scalable sales and ordering capabilities.
*Working closely with senior stakeholders across Product, Technology, Operations and the wider business.
*Translating strategic objectives and complex business problems into clear requirements and actionable outcomes.
*Defining epics, features, user stories and acceptance criteria within an Agile environment.
*Facilitating workshops and bringing together stakeholders from multiple business and technical areas.
*Developing reusable approaches, frameworks and best practices for business analysis.
*Providing leadership and guidance to other Business Analysts where required.
About You

We’re looking for someone with: *Significant experience working as a Senior / Lead Business Analyst within a large-scale transformation environment.
*Strong experience within Telecommunications / Telco.
*Proven experience delivering complex business analysis across large transformation programmes.
*Strong understanding of customer journeys, sales processes and fulfilment/order management.
*Experience working across multiple products, capabilities and business functions.
*Excellent senior stakeholder management and communication skills.
*The ability to operate comfortably in ambiguous and complex environments, bringing structure to strategic problems.
*Strong Agile experience, including epics, features, user stories and requirements definition.
*Experience working closely with Product, Technology and Operations teams.
Details

Location: Manchester - 2 days on-site per week

Rate: £450 per day

IR35: Inside IR35

Start: ASAP

Duration: Contract opportunity